Recruitment Quality Assurance Lead

2 weeks ago

Kuala Lumpur, Malaysia KORNFERRY Full time

Requisition ID
- 14717
- Country- Malaysia- Location type- Onsite- State / Province- Maharashtra, Selangor, Manila- City- Kuala Lumpur, Pune, Taguig City- About Us**Korn Ferry** is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than _50 countries_. We offer five core solutions:

- ** Organizational Strategy**:

- ** Assessment and Succession**:

- ** Talent Acquisition**:

- ** Leadership Development**:

- ** Total Rewards**
- Job descriptionWe currently have an exciting and challenging opportunity available to be part of the Korn Ferry RPO team Our client, a **global leader in Manufacturing & Engineering** is looking for a **Recruitment Quality Assurance Lead** to be based in either **Malaysia, India or Philippines** to work remotely.

**The role**

Working with the Regional leaders and regional team, you will develop and ensure delivery of the quality assurance (QA) roadmap and plan. Using your expertise and insight, you will work to understand challenges, create solutions, and deliver an unparalleled experience for our clients and teams. You will mitigate risk and drive opportunities to enhance operational excellence, to deliver positive outcomes, strengthen our partnerships, and promote ongoing account evolution.

**Responsibilities**

**Effective controls**
- Embed governance framework to monitor and mitigate risks.
- Analyze compliance metrics to identify and mitigate risks. Complete periodic audits/spot checks to ensure system/process compliance and data integrity. Where issues are identified, establish the root cause, assist with solutioning, and implement in collaboration with account leadership.
- Identify, create, and ensure follow-up of action plans identified during quality monitoring. Escalate any issues that are not remediated promptly, partnering with the appropriate leader.
- Get ahead of aged requisition trending and initiate hyper care programmes.
- Keep process manuals, process maps and standard operating procedure documents up to date. Ensure they are easy to find and easy to use.
- Ensure robust document management and controls are in place / maintained (including SharePoint structure and permission management). Own the account’s SharePoint sites and Teams channels.

**Solution effectiveness**
- Participate in voice and diagnostic work led by the global QA team, as needed.
- Create and manage delivery of the account’s QA roadmap and plan, agreed in partnership with the KF account team, global QA, and client stakeholders.
- Engage experts from KF CoEs to input to and help deliver work identified and prioritized in the roadmap and plan.
- Identify and manage project risks, issues, and dependencies.
- Align with global QA and Account Leader on project prioritization and regularly report status to key stakeholders (monthly updates, highlight how KF is evolving the service in Quarterly Insight Meetings, etc.).
- Ensure robust change management plans are in place and delivered.
- Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps. Leverage global QA and CoE expertise and support.
- Design and deliver process improvements, driving global consistency (with local tailoring where needed).
- Partner with global QA to resolve escalations and develop/deliver remediation plans (where needed).

**Capability and insights**
- Actively participate in KF QA and Technology Communities of Practice. Identify good practices and make these available as business insights. Participate in benchmarking and projects led by global QA.
- Account technology lead for all tools the team has access to (ATS, AI sourcing, etc.). Ensure the team get the full benefit from the tools, and partner with the KF CoEs and the client’s technology leads to further enhance technology solutions.
- Ensure the team is trained on the account’s recruitment process, systems, ways of working, QA programmes, etc.
- Initiate/prioritise training based on quality reviews, root cause analysis and troubleshooting.
- Create and/or coordinate training: track participation, evaluate results, gather feedback, and make improvements.
- Ensure training and materials are fit for purpose, sustainable and kept up to date.
- Help communicate process/technology changes.
- Drive on-time completion of mandatory training, KF new hire core curriculum and learning journeys.

**Skills and attributes for success**
- Experience working in recruitment delivery (as a recruiter/sourcer/leader), recruitment operations, continuous improvement and/or project management
- In-depth knowledge of recruitment processes and best practice, and ho

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