Customer Service Executive

5 months ago


Melaka, Malaysia Thermo Fisher Scientific Full time

A global leader in serving science, Thermo Fisher Scientific is self-described as "a driving force in the research, healthcare, industrial, and applied markets" and supports customers with wide-ranging objectives, such as accelerating life sciences research, improving patient diagnostics and therapies, solving complex analytical challenges, and increasing productivity in their laboratories.

**Responsibilities**
- To provide routine and pro-active customer contact with local and export customers.
- To provide effective handling of customer queries & enquiries, communicating information related to order status, pricing and discounting.
- Key-In Sales Order Ledger (SOL) from customers to SAP system.
- Identify Stock availability and arrange delivery. Liaise with Production Department where necessary.
- Generate deliveries schedules and ensure customer requirement is meet.
- To provide the role of the “voice of the customer”, capturing feedback & complaint information and personally resolving issues.
- To prepare manual invoices to government sector.
- To assist in keeping customers updated on the status of their orders via generation of backorder reports.
- To provide efficient & accurate system processing skills to progress sales orders and consignment sales orders through to delivery and invoicing, optimizing the balance between speed of delivery and complete order consolidation in accordance with both customer & Oxoid requirements.
- To handle customer complaints
- Handle government e-procurement system (E-Perolehan)
- To coordinate carrier delivery status interface with customer.
- Handle export shipment for export customers.

EEO/Reasonable Accommodation:
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.


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