Client Services Officers

7 months ago


Tun Razak Exchange, Malaysia Recruit Express Service Sdn bhd Full time

**Job Summary**:
Providing after sales service/support to investors, agents and branches. Also provide timely response to queries from the above channel

**Essential / Key Duties & Responsibilities**:

- Answering calls from the Branches, Agents and Customers regarding Unit Trusts.
- Provide customer service to customer and agents who walk in at the counter.
- Follow up for incomplete transactions submitted by branches, agents and customers.
- Handling written enquiries related to agent and customer.
- Continuously suggest new process improvement related to customer servicing.
- Provide confirmation advice/ account statement/ audit confirmation and tax voucher to customer upon request.
- Assisting investors/agents to resolve any issues arise from online platform.
- Liaising with service providers and other departments for all operational matters related to daily investors’ transactions.
- Adhoc task as assign by Superior

**Requirement**:

- Fresh graduates are encouraged to apply
- Good communication in English and Malay
- Good interpersonal skills
- Detail-oriented, organize, self-motivated & ability to work independently
- Responsible, positive and aggressive attitude

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to RM4,000.00 per month

Schedule:

- Monday to Friday



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