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Customer Service Executive

7 months ago

Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

**Description**

Do you get excited by the thought of working for the world’s leading play and entertainment company in a continuously evolving, truly omnichannel environment?
Join us as the Customer Service Executive for our client project team, based in Malaysia.

**Responsibilities**
- Manage of all kind orders, ensuring correct quantities, pricing and delivery dates, being the point of contact for customers with routine enquiries and resolve non-routine enquiries.
- Work closely with the Shared Service Center (SSC) for immediate order issue resolution
- Ensure all orders are in delivery in line with planning schedule and releasing sales invoices
- Collaborate with Sales being supportive and facilitating the JMA/rebate invoices process
- Contribute in all Customer Service meetings both internal and external.
- Be alert of urgent/promotional stock requirements, set change and review your Account Allocation and Account reserve buckets regularly.
- In collaboration with the SSC Masterdata team ensure the Customer master data is always updated

**Requirements**:

- 1-4 years of experience as customer service representative/ executive in call center.
- Good level of English and Japanese (both written & spoken)
- Ability to meet deadlines, have attention to detail & able to prioritize and react constructively under pressure
- Excellent PC skills - MS Word and Excel, Power BI- and the ability to learn new packages - SAP (ERP) knowledge is a plus
- Contribute to performance delivery with positive energy, creativity, and a proactive perspective
- Excellent Customer Service skills

**Salary**: RM7,100.00 - RM8,200.00 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Japanese (required)
- English (required)