Regional Centre Coordinator

6 months ago


Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelEntry Level- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Update daily trackers for middle mile operational functions in SPX Xpress
- Monitor, track and check daily activities and utilization levels against the targeted number
- Provide information to stakeholders about daily tracker performance or whenever is required
- Prepare daily, weekly and monthly summary reports for all operational functions in SPX Xpress
- Coordinate operations performance result with respective functional PIC
- Work cross-functionally across multiple teams to push for process and system improvements
- Maintain updated records for all operations trackers
- Oversee the performance level and highlight to relevant stakeholders whenever the target is not achieved
- Perform ad-hoc tasks as per requested by the department head/reporting line

**Requirements**:

- Diploma / Bachelor’s degree in any relevant field
- Minimum 1 year of experience in logistics operations is preferred
- Able to proactively provide feedback and updates to relevant stakeholders is required
- Able to work independently in a dynamic and diverse environment
- Working pattern**:45 working hours weekly, Rotational shift schedule, Overtime if required (up to 6 days)**:

- Working location**: Butterworth, Penang



  • Kuala Lumpur, Malaysia BDP Global Services Centre Sdn Bhd Full time

    **Job Summary**: BridgeNet Solutions is acting as the 4PL provider for a global leader in audio technology. Control Towers are regional hubs that direct operational activities and provide visibility to the client. As the Control Tower Coordinator, you will play a critical part in the tactical execution of the 4PL solution by planning transportation,...


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Regional Compensation

    6 months ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...


  • Kuala Lumpur, Malaysia Marsh & McLennan Companies, Inc. Full time

    Client Support Executive - Contact Centre (Supporting Hing Kong) **Company**: MMC Corporate **Description**: **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving...


  • Kuala Lumpur, Malaysia Marsh Full time

    **Client Support Executive - Contact Centre (Supporting Singapore)** **What can you expect?** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Career Development and Training Opportunities - Explore opportunities to work on...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager - Group Operations (Contact Centre - Call Quality Monitoring) **If you are looking to excel and make a difference, take a closer look at us...** CQM - Oversee and manage CQM team to meet its set objectives and targets - Provide feedback to Contact Centre L&D and Process Improvement on areas for improvement. **BUCR** - Provide support in...


  • Kuala Lumpur, Malaysia Hays Malaysia Full time

    **Your new company**: - Your future company is an insurance firm that is currently looking for capable customer-centric individuals to expand it's global service department in the region. **Your new role**: - Inbound call centre that covers the Singapore market. - Providing courteous, professional and high-quality service to customers. - Identify &...


  • Kuala Lumpur, Malaysia Marsh Full time

    **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...


  • Kuala Lumpur, Malaysia Marsh Full time

    **Singapore Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

  • Centre Supervisor

    6 months ago


    Kuala Lumpur, Malaysia MIJ Hub Full time

    The role of a **Centre Supervisor** at MIJ International Hub is vital, as it combines leadership, coordination, and support to ensure the smooth operation of the centre. **Key Responsibilities**: - Plans, organises, maintains, and manages the centre's operations for clients with special needs. - Develops, recommends, and administers policies, procedures,...


  • Kuala Lumpur, Malaysia Hyatt Centric City Centre Kuala Lumpur Full time

    Summary Summary The first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre Kuala Lumpur is designed to reflect the city’s rich tin-mining history, with a deep appreciation of the local and cultural influences. In harmony with nature and nestled in the heart of the city, the hotel is surrounded by unique neighbouring attractions...


  • Kuala Lumpur, Malaysia Anton Paar GmbH Full time

    The Regional Coordinator of the Asia-Pacific Region (APAC) is responsible for the coordination of Sales and Service related matters of the Anton Paar GmbH or producing subsidiaries with Anton Paar Sales and Service subsidiaries respectively their distribution partners within APAC. All activities take place in coordination with the Regional Management,...


  • Kuala Lumpur, Malaysia HILTI Full time

    **What's the role?**: **Who is Hilti?**: Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives...


  • Kuala Lumpur, Malaysia HILTI Full time

    WHAT'S THE ROLE? WHO IS HILTI? Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes....


  • Kuala Lumpur, Malaysia Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • Logistics Coordinator

    6 months ago


    Kuala Lumpur, Malaysia BDP Global Services Centre Sdn Bhd Full time

    **Data Processing work related to logistic field - Date search, analysis input & audit as well as reporting management.**: - ** To ensure that all document generated are with highest accuracy and error free.**: - ** To ensure all documents are escalated to superior and client for speedy resolution.**: - ** Assist with any other assignments as and when...

  • Manager, Mechanical

    7 months ago


    Kuala Lumpur, Malaysia Regional Utilities Sdn Bhd Full time

    **Job Summary**: Directs, coordinates and supervises all mechanical/electrical erection, maintenance and workshop activities in the plant and off-sites. Participating in the preparation of maintenance program, directing the implementation of the program, investigating modification and new project proposals, examining equipment performance, providing...


  • Kuala Lumpur, Malaysia MyTOWN Shopping Centre Full time

    **Company Description** MyTOWN Shopping Centre is a super-regional shopping centre for friends and family on the fringes of the Central Business District of Kuala Lumpur. The shopping centre is a one-stop destination for shopping, dining and entertainment with more than 400 stores. Anchored by IKEA, MyTOWN Shopping Centre is set to deliver a fantastic...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Manager - Business & Corporate Banking (CMB Centre) **If you are looking to excel and make a difference, take a closer look at us...** **Functional (job responsibilities)** - To establish closer rapport with existing business banking clients with the goal of increasing utilization of banking facilities and improving profitability. - To plan and strategize...