Application Support Specialist

5 months ago

Kepong, Malaysia MyGENO.com Full time

Position : Application Support Specialist

Location : Kepong

Working Days / Time : 8.30am - 5.30pm / Mon - Fri

**Job summary**

**Responsibility**
- Required to do onsite installation from hardware to systems especially new users.
- Perform onsite training to users and presentation to new and existing users on product features.
- Prepare and develop of documentation on software user guide and software customisation request including software testing.
- Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
- Track, follow-up and resolve customer’s outstanding issues based on ticketing system.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kepong: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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