Application Support Specialist

4 months ago

Kepong, Malaysia GENO Management Full time

**Position** : Application Support Specialist

**Salary** : Open for discussion

**Location** : Desa Aman Puri, Kepong

**Working Hours** : 8.30am - 5.30pm (Monday - Friday)

**Responsibility**
- Required to do onsite installation from hardware to systems especially new users.
- Perform onsite training to users and presentation to new and existing users on product features.
- Prepare and develop of documentation on software user guide and software customisation request including software testing.
- Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
- Track, follow-up and resolve customer’s outstanding issues based on ticketing system.

**Requirement**
- At least 1 year of working experiences in the related field.
- Good command in written and spoken English.
- Good in SQL command and networking.
- Ability in multitasking, fast learner and set priorities of work within deadlines.
- Product training will be provided.

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