Application Support Specialist

2 months ago

Kepong, Malaysia GENO Management Full time

**Position: Application Support Specialist**

**Location : Kepong**

**Salary Range: RM3000-RM4500**

**Working Hour: 8.30am - 5.30pm (Mon - Fri)**

**Responsibility**:

- To assist with onsite installation of systems especially to new clients.
- Perform onsite training to clients and presentation to new and existing clients on product features.
- Prepare and develop of documentation on software user guide and software customisation request including software testing.
- Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
- Track, follow-up and resolve customer’s outstanding issues based on ticketing system.

**Requirements**:

- At least diploma in IT related field.
- At least 1 year of working experiences in the related field.
- Good command in written and spoken English.
- Good in SQL command and networking.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: Up to RM4,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

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