Application Support Specialist
7 months ago
**Position** : Application Support Specialist
**Salary ** : RM 3,000 - RM 4,200
**Location** : Desa Aman Puri, Kepong
**Working Hours** : Monday - Friday (8.30am - 5.30pm)
**Job summary**
**Responsibility**
- Required to assist with onsite installation of systems especially to new clients.
- Perform onsite training to clients and presentation to new and existing clients on product features.
- Prepare and develop of documentation on software user guide and software customisation request including software testing.
- Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
- Track, follow-up and resolve customer’s outstanding issues based on ticketing system
**Requirement**
- At least 1 year of working experiences in the related field.
- Good command in written and spoken English.
- Good in SQL command and networking.
- Ability in multitasking, fast learner and set priorities of work within deadlines.
- Product training will be provided.
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM3,000.00 - RM4,200.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Attendance bonus
- Performance bonus
- Yearly bonus
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