Customer Support Executive
6 months ago
Job Information
Job Opening ID
- ZR_1791_JOB
Industry
- Customer Support
City
- Ipoh
Country
- Malaysia
As a Customer Support Executive at Deriv, you’ll be at the forefront of handling customer queries and concerns about our products. Your excellent communication skills and strong knowledge of Deriv’s products will be put to the test as you work closely with other teams to help clients with their queries. You’ll be challenged to continually develop your skills and expertise while significantly impacting the customer experience.
Through this role, you’ll have a unique opportunity to explore your niche and build your career path in specialised branches within the Customer Service department, including Training, Quality & Process, and Reputation Management, among others.
**Your challenges**
- Identify and resolve customer experience issues on our website and platforms by collaborating with cross-functional teams to implement solutions that optimise user journeys.- Gather customer feedback and provide suggestions for improvement, with a focus on driving customer satisfaction and loyalty.
- Performing back office duties as required. They may involve updating customer records and ensuring compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and due diligence controls according to relevant regulations and policies.
Senior CS executives are expected to:
- Proactively provide leadership and guidance to our existing Customer Support Executives by acting as the point of contact for any customer-related issues or escalations between Executives and Team Leads.
- Collaborate with the Customer Support Training team to provide SOP or product-related updates and conduct necessary first-hand training.
**Requirements**:
- Good communication skills and a problem-solving approach
- A positive, empathetic, and professional attitude
- Willingness to work in rotating shifts and on weekends and public holidays
- An ability to work independently in a fast-paced environment and navigate changes efficiently
- Excellent spoken and written English and Cantonese communication skills
**What’s good to have**
- Experience working with customer service
- Skilled in using CRM tools, including Live Chat, and translation tools for various languages
- Previous experience within the FX, Crypto, Trading, or Banking industry
- Good understanding of financial products
- Proficiency in other languages such as Mandarin, Hindi, Urdu, Sinhala etc.
**Benefits**:
- Market-based salary
- Internal growth and career advancement opportunities
- Annual performance bonus
- Health benefits
- Casual dress code
- Travel and internet allowances
- A chance to work with top talent from across the globe (70+ nationalities)
- Ample team-building and bonding activities
- Great overseas travel opportunities
- #LI-Onsite
-
Customer Support Executive
6 months ago
Ipoh, Malaysia Deriv Full timeJob Information Job Opening ID - ZR_696_JOB Industry - Customer Support City - Ipoh Country - Malaysia As a Customer Support Executive at Deriv, you’ll be at the forefront of handling customer queries and concerns about our products. Your excellent communication skills and strong knowledge of Deriv’s products will be put to the test as you work...
-
Customer Success Associate
6 months ago
Ipoh, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time_**VERY URGENT!**_ **Key Responsibilities**: Execute programs to identify and nurture customer advocacy. Leverage customer feedback and testimonials to drive business growth and brand loyalty. Lead efforts to minimize churn and maximize customer retention and renewals. Analyze and understand customer health metrics and implement proactive measures to...
-
Finance Executive
6 months ago
Ipoh, Malaysia FIRST GLOBAL SUPPORT SERVICES SDN BHD Full timeoverseeing a company's income, investments and expenses - writing financial reports and cash-flow statements - communicating with other executives to maximise profits and decrease costs - monitoring financial trends - supervising staff and coordinating schedules - authorising budgets - monitoring company finances - performing data entry - overseeing the...
-
Customer Support Assistant
6 months ago
Ipoh, Malaysia Merchantrade Asia Sdn Bhd Full timeAttending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...
-
Customer Support Assistant
6 months ago
Ipoh, Malaysia Merchantrade Asia Sdn Bhd Full timeAttending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...
-
Front Desk Customer Experience
6 months ago
Ipoh, Malaysia CXL Executive Sdn Bhd Full time**Position : Front Desk cum Customer Experience( GLC COMPANY)** **Location : Ipoh** **Working Days**: 5 days per week (Monday - Friday / 8.30am - 5.30pm) **Intake **:Immediately **Salary **:RM1,750 2. To monitor & track order status until complete. 3. To educate and explain to Malaysian citizen about the product 4. To explain to citizen about Digital...
-
Technical Executive
6 months ago
Ipoh, Malaysia FIRST GLOBAL SUPPORT SERVICES SDN BHD Full timeTECHNICAL JOB DESCRIPTION - Installing, maintaining, repairing, and replacing security cameras, computer networks, and other equipment used in video surveillance systems - Monitoring the operation of security equipment for malfunctions or other problems - Maintaining logs of security incidents and making sure they are reported to appropriate personnel -...
-
Business Support Executive
6 months ago
Ipoh, Malaysia Pentas Flora Full timeResponsible for the administration and support of sales & marketing activities. - Perform daily accounting data and issuance of Goods Receive Notes (GRN), Sales invoice, Delivery order, Purchases order, Purchase Request etc. - Issue payment voucher, Bank reconciliation etc. - Update debtor and creditor payment. - Control office petty cash and issue company...
-
Outdoor Sales Specialist
6 months ago
Ipoh, Malaysia CXL Executive Sdn Bhd Full timeosition : Outdoor Sales Representative - Tasek, Ipoh Perak ( GLC COMPANY) Location : Batu Gajah, Perak Working Days : 5 days per week (Monday - Friday / 8.30am - 5.30pm) Intake : Immediately Salary : RM1,500 + Commission (Up to RM3,000) JOB RESPONSIBILITIES 2.To monitor & track order status until complete. 3.To deliver Sales target as per assigned by...
-
Outdoor Sales Representative
6 months ago
Ipoh, Malaysia CXL Executive Sdn Bhd Full timePosition : Outdoor Sales Representative - Tasek, Ipoh Perak ( GLC COMPANY) Location : Tasek, Ipoh, Perak. Working Days : 5 days per week (Monday - Friday / 8.30am - 5.30pm) Intake : Immediately Salary : RM1,500 + Commission (Up to RM3,000) JOB RESPONSIBILITIES 2.To monitor & track order status until complete. 3.To deliver Sales target as per assigned...
-
Customer Service Specialist
6 months ago
Ipoh, Malaysia SummitNext Technologies Sdn Bhd Full time**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...
-
IT Support Executive
6 months ago
Ipoh, Malaysia Kualu Lumpur Kepong Berhad Full timeBased in: Head Office, Ipoh**Responsibilities** - Provide 1st level IT system support and tracking on Service Request ("SR"). - Conduct IT system training. - Prepare IT system documentation and user guide. - Helpdesk Service Ticketing maintenance. - Hardware - any issues from the followings such as Mouse, Keyboard, Screen, Hard-disk, USB Drives,...
-
Customer Service Executive, Ipoh Branch
6 months ago
Ipoh, Malaysia Allianz Full timeCustomer Service Executive, Ipoh Branch 44290 | Operations | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent **Job Summary** **Key Responsibilities** - Face-to-face customer service to Life and General insurance policyholders - Complaint handling and escalation - Premium collections, reconciliation and banking - Decentralization of...
-
Client Support Executive
6 months ago
Ipoh, Malaysia Deriv Full timeJob Information Job Opening ID - ZR_1791_JOB Industry - Customer Support City - Ipoh Country - Malaysia **Your challenges** - Resolve customer inquiries via live chat in a timely and professional manner. - Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers. - Gather customer feedback and...
-
B2b Customer Support Assistant
6 months ago
Ipoh, Malaysia Eltean Incorporated Sdn Bhd Full timeB2B Customer Support Assistant **Job Summary** To provide sales-related and administrative support to the Company’s business clients **Key Responsibilities** - Responsible for attending to business client’s sales-related enquiries and requests. - Understanding the Company’s sales policies and conveying / implementing such sales policies in attending...
-
Customer Support Associates
6 months ago
Ipoh, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time**- Provides meaning-for-meaning interpreting.** **- Follows interpreter protocols as per training, policies, and procedures.** **- Follows all policies and procedures related to information confidentiality and interpreter ethics.** **- Attends all required training.** **- Maintains confidentiality as policies.** **- Uses standard office equipment such...
-
Part-time Customer Support
6 months ago
Ipoh, Malaysia UncleSG Full timePosition: Customer Support (Work From Home) - Assisting customers on their online orders - Online fulfilment of customer orders - Resolve technical issues faced by customer - Must be able to work on weekends (at least a Saturday or Sunday) What you'll Need* - Great customer service, Good communication and Interpersonal skills - Able to work independently...
-
Assistant Manager
7 months ago
Ipoh, Malaysia Miclebina Properties Sdn Bhd Full time**Requirement**: - Excellent communications & fast learner - Self-motivated and hardworking - Required language**:Mandarin,** English, Bahasa Malaysia. - **Fresh Graduates Encouraged to Apply. Training / One to One coaching will be provided.** **Responsibility**: We are looking for a competitive and trustworthy Sales Support Executives to help us build our...
-
Customer Service Executive, Ipoh Branch
6 months ago
Ipoh, Malaysia Allianz Malaysia Full time44290 | Operations | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent **Job Summary** **Key Responsibilities** - Face-to-face customer service to Life and General insurance policyholders - Complaint handling and escalation - Premium collections, reconciliation and banking - Decentralization of policy servicing - Attending to...
-
Customer Service
6 months ago
Ipoh, Malaysia SIMANA NETWORK SDN BHD Full time**IMMEDIATE STARTER!!** We are well established company. We develop customer base and give marketing solutions for cooperate company in Banking industries, Telco industries and NGO. With 22 years of experience we trained and develop fresh individual to Executive and Senior Executive to lead our Organization. **BENEFITS: - ** - On the job training...