Live Chat Agent

4 weeks ago


Kuala Lumpur, Malaysia Transcosmos Malaysia Sdn Bhd Full time

**Whom are we looking for?**
- Excellent command of English in both verbal and written communication.
- Technical skills and computer knowledge with hands-on mentality.
- Excellent soft skills, verbal and written communication skills.
- Excellent listening skills.
- Ability to de-escalate calls in an effective manner.
- Ability to assess the customer and adjust communication style accordingly.
- Excellent interpersonal skill with ability to positively influence others.
- Strong problem solving skill/ ability to empathize with customers.
- Ability to effective multi task during and after calls and follow through in a timely manner Strong attention to detail.
- Ability to work in a high stress environment, managing stress in a professional manner and without disruption to the operation, employee or customers.
- Ability to adapt to change of environment.

What will be your job responsibilities?

**OVERVIEW**:
Support and manage buyer/seller enquiries and escalations in a proper manner. We need an individual who is strong in decision making and has soft skills and competencies to manage our customers.

**JOB SCOPE**:

- Taking ownership to solve challenges faced by customers and clients' partners.
- Assist and resolve customers' inquiries with general concerns related to online shopping platform & e-commerce platform.
- Exceeding customer expectation in terms of customer service & accurate information.
- Working in a team to achieve the required KPI elements and SLA
- Consistently meeting individual and team KPIS and goals.

Maintaining high degree of integrity and confidentiality - keeping customers’ information confidential at all times.

**Job Types**: Part-time, Temporary, Freelance, Internship, Fresh graduate, Student job

**Salary**: RM500.00 per month

Expected hours: 10 - 30 per week

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave

Schedule:

- Night shift

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)


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