Community Specialist
13 hours ago
We are looking for a digital-savvy Online Community Specialist to take control of our online voice and build brand awareness and loyalty. You will be representing and managing HappyFresh Malaysia’s brand presence over online/offline communities to existing and potential customers, thus developing an intimate relationship with the community is crucial.
To be successful in this role, you will need to have a deep passion for social media and online marketing, stay abreast of new developments and opportunities in the industry, and be a strategic thinker. You must have an outgoing personality as in-person networking will also be part of the job.
**What You'll Be Doing?**:
- Strategy for developing the HappyFresh community including budget planning, content ideation, and implementation schedules.
- Continuously improve brand awareness by partnering with other online and offline communities, groups, pages, channels, Whatsapp groups, etc with an allocated budget.
- Build a brand evangelist base to talk about HappyFresh in order to gain install & orders.
- Respond to comments and customer queries in a timely manner with a positive, empathetic, and professional attitude toward customers at all times.
- Collect, analyze and share reports with appropriate social data/metrics, insights, and best practices with relevant stakeholders.
- You will be working closely with Social Media Specialist with opportunities to explore social media management and online paid marketing.
**Who Are We Looking For?**:
- Have a degree in journalism, communications, or English, or experience in a PR or corporate communications certificate.
- Have a minimum of 2-years hands-on experience with social media management for brands.
- Ability to interact with people online and understand how customer trust works.
- Ability to provide high-level customer service with astute attention to detail and organization.
- Ability to identify and engage with relevant communities. Attention to detail and superior multi-tasking skills to meet deadlines and address time-sensitive issues.
- Excellent verbal communication skills & writing skills in English and Bahasa Malaysia. Mandarin would be an added advantage.
- Have experience using Zendesk is preferred.
- Have a wide knowledge of online marketing and social media channels.**Perks & Culture**:
- Strategic office location: Bangsar
- Free flow of snacks & drinks
- Flexible working hours
- Fun, friendly, young and dynamic colleagues
- Multi-cultural environment
- Smart casual attire everyday
- Employee Purchase Privilege: affordable grocery shopping and delivery for HappyFreshers
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