IT Support

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Maintain the Company's Information Systems to ensure the development and implementation of data processing, computer operations, and related functions (communications, office systems, production activities, etc.)

**RRC CORE VALUES**
- Must understand and personify RRC’s core values:_
- _Client Satisfaction_ - understands the goal of always exceeding our client’s expectations
- _Employee Happiness_ - able to work well with others, communicate clearly with coworkers, promote a positive work environment, and mediate conflicts between team members
- _Quality Work_ - able to take ownership, work independently, prioritize workload, and deliver quality results on time while working on multiple projects simultaneously
- _Above and Beyond_ - versatile, flexible, able to anticipate the needs of the company, take the initiative, and willing to go out of your way to assist others

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
The essential functions include, but are not limited to the following:

- Maintain computer systems and network technologies in RRC
- Work with other IT specialists to install hardware and software for RRC employees
- Handle IT requests/support tickets and troubleshoot computer issues
- Update malware protection, secure devices, prevent viruses and computer hacking
- Organize IT documentation, update the specification and perform inventory control
- Communicate with vendors and service providers to resolve any issues, inquire about new services
- Maintains awareness of changing trends and regulations and acts as required
- Adheres to configuration and performance standards. Implements and monitors controls to ensure such maintenance. Maintain a Disaster Recovery Plan
- Ensures technology utilization providing a fast, accurate, and secure method to access information in a highly efficient and effective manner. Ensures service support in a professiocontrolnal, courteous, and timely manner

**MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)**
- Highly proficient in troubleshooting problems in computer running Windows operating system
- Strong understanding of computer hardware, software, and network configurations
- At least 2 years of experience with tier-1 technical support or relevant work experience Experience with remote management of company computers and servers
- Working experience and knowledge in Microsoft PowerShell
- Well-versed in Microsoft Control Panel and command prompt for advanced troubleshooting
- Working experience and knowledge in general networking environment
- Strong understanding of network security groups and user account/profile in Active Directory
- Familiar with various Microsoft products such as Hyper-V, Remote Desktop, Office 365 licensing, Microsoft Teams/SharePoint
- Hands-on general computer troubleshooting knowledge and computer peripherals - Computer related or information technology related diplomas. Computer science or IT degree is a plu

**IT Specialist/Support Job Description**
- _Work with other IT specialists to install hardware and software for RRC employees_
- _Handle IT requests/support tickets and troubleshoot computer issues_
- _Update malware protection, secure devices, prevent viruses and computer hacking_
- _Help monitor latest Windows updates and perform impact analysis, and issue alert to users_
- _Organize IT documentations, update specification and perform inventory control_
- _Communicate with vendors and service providers to resolve any issues, inquire about new services Qualifications_
- _Highly proficient in troubleshooting problems in computer running Windows operating system_
- _Strong understanding of computer hardware, software, and network configurations_
- _At least 2 years of experience with tier-1 technical support or relevant work experience_
- _Experience with remote management of company computers and servers_
- _Working experience and knowledge in Microsoft PowerShell_
- _Well-versed in Microsoft Control Panel and command prompt for advanced troubleshooting_
- _Working experience and knowledge in general networking environment_
- _Strong understanding of network security groups and user account/profile in Active Directory_
- _Familiar with various Microsoft products such as Hyper-V, Remote Desktop, Office 365 licensing, Microsoft Teams/SharePoint_
- _Hands-on general computer troubleshooting knowledge and computer peripherals_
- _Computer related or information technology related diplomas. Computer science or IT degree is a plus Quality and Attitude_
- _Excellent written and verbal communication in English with team members and internal clients_
- _A willingness and commitment to learn new things and grow new skill sets_
- _Able to effectively multitask and prioritize tasks and requests - Able to fulfill night and weekend shifts as part of the IT on-call rotation_
- _Dedicate and determine to follow an issue all the way to resolution_
- _A willingness to go above and beyond to maintain company’s best interests_
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