Service Delivery Analyst
7 months ago
Key challenge for this role is striving for SAP operational and service delivery excellence with a strong focus on SAP technical availability and performance.
- Accountable to meet committed business SLA agreements for global SAP technical services, in close cooperation with supporting platforms, partners and suppliers.
- Accountable for follow up on internal
- and external
- audits and controls in the SAP service domain.
- Close involvement in the End-2-End incident management and problem management process to ensure timely RCA and problem ticket delivery.
- Managing different levels of stakeholders autonomously across the IT organization.
- Informing IT leadership and the business and driving user & customer satisfaction.
- Continuously improving the quality of SAP IT services according to ITIL standards.
- Flexible and adjusting to customer demands and needs.
What we ask
The Service Delivery Analyst is:
- Experienced in SAP technical capabilities and starting in SAP Service Delivery Management.
- Managing End-2-End delivery of all agreed IT services within Global FrieslandCampina IT Operations/SAP Center of Excellence cluster, conform to SLA’s and the continuous service improvement.
- Driving SAP process automation, innovation and continuous service improvement.
- Managing defining SLA’s with service owners based on agreed IT SLA’s and providing regular updates on performance and status of continuous service improvement activities.
- Participating during incident escalation management for Priority 1 and 2 incidents.
- An active communicator via our internal platform Viva Engage
To achieve this, the Service Delivery Analyst has the following capabilities:
- Good communication skills.
- Understanding of Customer and internal IT delivery management.
- Good understanding of business needs & operational requirements within a SAP operations and technical delivery domain.
- Knowledge about ITIL processes.
- Understanding of IT services & SLA.
What we offer
FrieslandCampina offers you a place to be yourself. In an innovative work environment with facilities and support that are second to none, we welcome your skills, ideas, and passion. Most of all we welcome you as the person you are and the person you want to be. Our mission is to liberate people to work smarter.
Our reward policies support Friesland Campina’s values and business strategy by helping to attract, engage and retain the best possible talent at every level. We offer remuneration packages that recognize and reward individual performance, experience, and potential, while reflecting competitive practices in all the countries in which we operate. A transparent, consistent, and fair approach to reward is critical to our success and growth.- Vacancy description- Service delivery management with a strong SAP technical background.
- Experienced in SAP basis, technical capabilities.
- Take responsibility & ownership for SLA services and related projects.
- Take ownership on audit and internal control requirements
- Drive automation and innovations in SAP Service-management.
- Work with partners and stakeholders in Business and IT on service management.
- Supports defining service agreement for contracts with 3rd parties.
- Manage escalations and complaints regarding SAP services, incidents and changes.
- Drive problem management process for recurrent
- and priority
- incidents.
- Optimize service delivery utilizing support tooling; ServiceNow and SAP Solution Manager
- Drive integrated ECO Service management and Reporting.
- Manage Service Level Reporting with in and external IT delivery teams.
- Manage the SAP IT Service Portfolio and Service Catalogue.
- Assist SAP Functional teams to continuously improve services.
- Work with all required parties to improve the E2E process of incident and problem management.
- Drive Demand to Delivery requirements of new, changed and retired services.
- Drive Service management for strategic IT Operations initiatives.
- SAP Service management point of contact for service related questions.
- Manage relationship with all stakeholders in SAP Service Management domain.
- Advise on IT solutions / support / service models.
-
Finance Delivery Analyst
7 months ago
Petaling Jaya, Malaysia IBM Full timeIntroduction The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud...
-
Finance Delivery Analyst
6 months ago
Petaling Jaya, Malaysia IBM Full time**Introduction** The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud...
-
Finance Delivery Analyst
7 months ago
Petaling Jaya, Malaysia IBM Full timeIntroduction The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud...
-
Service Delivery Manager
7 months ago
Petaling Jaya, Malaysia Mesiniaga Berhad Full time**Work Location**: Petaling Jaya **Employment Type**: Contractual **Roles and Responsibilities** - Leading the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out efficiently. - Maintaining positive relationships with customers by identifying customer needs and overseeing service delivery within the...
-
IT Business Analyst
7 months ago
Petaling Jaya, Malaysia Nexroar solutions sdn bhd Full timeExperience: - 3 to 5+ years' experience as a business analyst. - Experience in system development and system configuration is an added advantage. - Experience in insurance operations and change request management are added advantages. - Advanced understanding of business functions, workflows, and processes. Job Expectation: - Deliver configuration on...
-
IT Service Delivery Manager
7 months ago
Petaling Jaya, Malaysia Agensi Pekerjaan iForte Sdn Bhd Full time**Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. - Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...
-
Service Delivery Manager
7 months ago
Petaling Jaya, Malaysia Johnson Controls Full time**What you will do**: - The Service Delivery Manager is responsible for the day to day management of people, customer requests and systems to ensure KPI’s and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management,...
-
Service Advisor
7 months ago
Petaling Jaya, Malaysia BMW Service Centre Full timeResponsibilities: - Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage expectations of the customers in terms of service delivery **Requirements**: - Possess at least a Diploma in Automotive or equivalent - Minimum 2 years of working experience within the automotive industry -...
-
Service Delivery Manager
7 months ago
Petaling Jaya, Malaysia Esync software services Sdn Bhd Full time**Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...
-
Finance Delivery Analyst Ap
7 months ago
Petaling Jaya, Malaysia IBM Full timeIntroduction The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud...
-
Finance Delivery Analyst
4 days ago
Petaling Jaya, Malaysia IBM Full time**Introduction** The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud...
-
Finance Delivery Analyst
4 days ago
Petaling Jaya, Malaysia IBM Full time**Introduction** The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud...
-
Transition Analyst
7 months ago
Petaling Jaya, Malaysia KPMG Full timeTransition Analyst - Indirect Tax (KDN) **Grade**: Experienced **Department**: KPMG Delivery Network **Descriptions**: Kuala Lumpur is the host to KPMG’s ASPAC Compliance Delivery Centre (‘’ACDC’’), which offers Indirect tax compliance services in ASPAC. The team is culturally diverse, comprising of many different nationalities, backgrounds and...
-
Delivery Lead Cloud Services
7 months ago
Petaling Jaya, Malaysia FrieslandCampina Full timeDevelop and improve cloud services in close collaboration with the business users and suppliers to meeting the service level agreements (SLAs), making sure the clients are satisfied and service delivery processes for the Product teams/Domains are in optimal shape. What we ask - Bachelor’s or Master’s Degree with a minimum of 8-10 years’ experience in...
-
Service Delivery Manager
7 months ago
Petaling Jaya, Malaysia CTC Global Sdn Bhd Full time**Main Job Tasks and Responsibilities**: - Manages the customers’ expectations and ensures that the operations meet the SLA. - Attends customer meetings, and customer's feedback and reviews. - Set clear objectives, evaluate progress, and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer...
-
Aml Analyst
7 months ago
Petaling Jaya, Malaysia Career International Fos Sdn. Bhd Full time**Responsibilities** - Daily analysis of potentially fraudulent transactions and support the service delivery of AML processes - Transaction monitoring of assigned profiles to assess potential suspicious activity on the account, such as money laundering - Review and analyze underlying data gathered on red flags to assess whether the alert should be...
-
Business Analyst
7 months ago
Petaling Jaya, Malaysia FUJIFILM Business Innovation Asia Pacific Pte. Ltd. Full time**Duties & Responsibilities** - Develop and implement integrated services (non-ORS,) business strategy as part of overall Company business growth strategy with solution and services - Assist in the process of formulating and executing concrete strategy of MIF/customer base (quantity and quality) leading to sustainable business growth - Review and analysis...
-
Regional Data Analyst
6 days ago
Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full timeJob Description: - Support the Actuarial team to implement a new General Insurance reserving software - Activities include User Acceptance Testing on data flow, data validation, actuarial modelling, reserving workflow and claims diagnostic - Support the improvement of data quality and data availability - Support the development of reserving...
-
Transition Analyst
7 months ago
Petaling Jaya, Malaysia KPMG Malaysia Full timeTransition Analyst - Indirect Tax (KDN) **Description**: Kuala Lumpur is the host to KPMG's ASPAC Compliance Delivery Centre (''ACDC''), which offers Indirect tax compliance services in ASPAC. The team is culturally diverse, comprising of many different nationalities, backgrounds and skills. ACDC offers end-to-end compliance support for clients and is...
-
Finance Delivery Analyst
7 months ago
Petaling Jaya, Malaysia IBM Full timeIntroduction The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud...