Service Delivery Manager

**Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. - Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...

**What you will do**: - The Service Delivery Manager is responsible for the day to day management of people, customer requests and systems to ensure KPI’s and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management,...

**Main Job Tasks and Responsibilities**: - Manages the customers’ expectations and ensures that the operations meet the SLA. - Attends customer meetings, and customer's feedback and reviews. - Set clear objectives, evaluate progress, and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer...

Key challenge for this role is striving for SAP operational and service delivery excellence with a strong focus on SAP technical availability and performance. - Accountable to meet committed business SLA agreements for global SAP technical services, in close cooperation with supporting platforms, partners and suppliers. - Accountable for follow up on...

Responsibilities: - Primary point-of-contact for all automotive service and repair matters, arrange for appropriate service/repairs, and set/manage expectations of the customers in terms of service delivery **Requirements**: - Possess at least a Diploma in Automotive or equivalent - Minimum 2 years of working experience within the automotive industry -...

Develop and improve cloud services in close collaboration with the business users and suppliers to meeting the service level agreements (SLAs), making sure the clients are satisfied and service delivery processes for the Product teams/Domains are in optimal shape. What we ask - Bachelor’s or Master’s Degree with a minimum of 8-10 years’ experience in...

**Work Location**: Subang Jaya **Employment Type**: Contractual **Roles and Responsibilities** - Managing the delivery of support services end-to-end as outlined in the assigned contract. - Ensure customer contractual goals are achieved while providing the Ops Leaders and engineers with operational support and maintain the business profitability within the...

385816BR **S2P Service Delivery & Innovation Lead**: Malaysia **About the role** **Location**: Malaysia - **About this role**: The purpose of this role is to provide key insights into their Regional and Customer’s needs, and play a key role in designing and implementing standardized Service Delivery models that meet the region/customers’ needs and...

The Manager Service Management or IT Service Delivery Manager is responsible for overseeing and ensuring the smooth and efficient delivery of IT services to meet the business needs. The job plays a crucial role in managing IT service operations, collaborating with internal teams and external vendors, and implementing best practices to optimize service...

**About Invenco by GVR** Invenco by GVR is a dynamic and innovative force in the world of technology-driven retail solutions. Born from the integration of various groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders...

Introduction an opportunity to shape IBM’s future. Start your journey now! Your Role and Responsibilities The HR Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and has...

**Introduction** an opportunity to shape IBM’s future. Start your journey now! **Your Role and Responsibilities** The HR Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and...

**Position Summary** **Key Responsibilities** - Ensure prior calls to the customers are made with the given script before delivering the customer’s orders. - To ensure all delivery SOPs are always adhered to - 100% compliance - Provide exceptional customer service by being friendly, courteous, and professional. - To ensure all “safe device program”...

We are committed in providing on-the-job experience and mentoring to prepare the interns for real working experience on the following areas. - Collaboration and Stakeholder Management: Develop effective communication and collaboration skills to work with cross-functional teams and understand stakeholder requirements, contributing to the delivery of...

Position Summary: - Plan, coordinate, review, and dispatch deliveries effectively to maximize productivity, while meeting our customer service objectives. Provide support to drivers as needed with questions or concerns regarding the delivery process. Effectively and efficiently handle all communication with customers and co-workers in a professional manner....

**Job Highlights** - New Logistic Model: Creating local delivery eco-system - Future Prospect: Promotion to higher level as we're expanding - Future Prospect: 1 state 1 branch, managerial talent is needed As the Operation Lead of MOTOREX Selangor Branch, you're responsible to make sure everything relevant to daily operation go smooth. (1) Manpower...

**Job Highlights** - New Logistic Model: Creating local delivery eco-system - Future Prospect: Promotion to higher level as we're expanding - Future Prospect: 1 state 1 branch, managerial talent is needed As the Operation Lead of MOTOREX Selangor Branch, you're responsible to make sure everything relevant to daily operation go smooth. (1) Manpower...

**Responsibilities** - Leads a team of operations/technical services professionals accountable for all aspects of inbound customer service, including multi-platform, multi-software package technical support, problem identification, and resolution. - Coordinates, controls, and supervises client service activities to ensure the highest quality of client...

Experience:Min 4 Years Permanent Position Shift: Rotational Shift Customer service support executive will support the department to achieve goals and objectives in maintaining SLA and TAT set. His/her responsibility is to manage the staff and work on the quality of the staff. Responsibility: Respond to phone calls within agreed client SLA and offering...

**A**pplication Delivery Assitant Manager - Hybrid Workplace - Attractive Annual Remuneration Package - Global Environment **Responsibilities** - You are to responsible for Life Core Systems solutions delivery on multiple functionalities. - You have to coordinate and lead up to medium scale project team, arrange project team resources assigned according to...