Operations Manager, Risk

2 weeks ago


Kuala Lumpur, Malaysia Foodpanda Full time

**Role Positioning**:
This is an opportunity to work as a hybrid people

**What you will be doing**:

- Build and launch processes: create new and scale existing processes across the region to improve reliability across all business lines, minimize fraud on the platform, and improve the efficiency of cash operations
- Analytics & data-driven decision making: use advanced data analytics to measure performance and build detailed dashboards, investigate and deep dive into possible areas of improvements
- Project-management and execution: based on your spot on root-cause analysis, create improvement plans and implement long-term strategies
- Lead Operational and Risk Vendor performance on the ground while maintaining connection and engagement with cross functional regional/local teams
- Engage strategically with stakeholders to improve internal tools and the overall user experience
- Identify operational weaknesses and help improve or innovate new processes to keep teams as efficient as possible
- You'll be THE go to person for many key operational and Vendor initiatives and updates Key point of contact for partners

**Qualifications**:

- A confirmed experience in scaled operations support and people management (+5 years)
- Confirmed ability to lead efficiently, set team goals, develop people to their highest levels of performance, and guide through meaningful situations
- Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Juggling those can be challenging, and this should be a superstrength
- Prior professional experience with optimization, processes, systematic organization, program/project management
- Data/Analytics experience Excel or SQL proficiency is preferred
- Strong attention to detail & project management skills
- Good problem-solving skills with an ability to structure the challenges we face into concrete action plans
- A high bar across the board - from your own contributions to the people you work with to the products you work on

**At Central Operations we 'Work smarter together', 'Always add value' & 'Look for trouble', these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.



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