Customer Success Specialist
2 weeks ago
**Purpose**
As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.
**Job Scope**
- Compose thoughtful, personalized responses for a variety of customer request
- Triage incoming requests and spot trends in customer issues to flag for the rest of the team
- Identify, reproduce and document bugs for the engineering teams
- Make active contributions to help achieve team goals and successes
- Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration and aiding in documentation.
**Main Job Requirements**:
- Willing to work according to US time zone (Depending business needs)
- Preferably someone who have experience in Banking and Finance
- Degree or Diploma in Banking or Finance preferred
- At least 1 year experience in Customer service
- Good computer skills.
- Good multi-tasking skills.
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.
- Must be able to work under pressure and learn in a fast pacing environment.
- Must be reliable in working schedule.
- Must be able to maintain good performance based on client metrics.
- Must be able to handle difficult customers & situations depending on the issues raised by clients/customers.
- Ability to interact with various types of customer.
**Job Types**: Full-time, Fresh graduate
**Salary**: RM3,300.00 - RM3,800.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Night shift
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Georgetown: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (preferred)
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