Customer Success Specialist

**Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin english customer success - **Job Title**: Customer Success Specialist **Location**: George Town, Penang **Job Type**: Full-Time,...

**Company Description** Do you want to make an impact?** Informa Tech sits at the heart of a thriving business technology community. And by providing market insight and market access across multiple specialist technology markets, we connect, inform and inspire the technology industry to build a better, more sustainable world and start conversations that...

**Purpose** As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect. **Job Scope** - Compose thoughtful, personalized responses for a variety of customer...

Job Code: ID-C004-SC-CS-JP **-Overview-** This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their...

Overview: The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible...

**MUST - Speak, Read and Write in Mandarin or Cantonese.** **Working Hours - Permanent night shift** **Overview of CSS Role**: - CSS represents the brand, the culture, and the values of the client - Your attitude and how you behave will determine how our client is perceived by its customers - It is imperative that the CSS maintains a positive, empathetic,...

**Core Responsibilities** - Support customers to place online orders with the client. - Processing payments and confidential client information - Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. - Identify and escalate priority issues through appropriate channels as and when necessary. - Works...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Taiwanese - Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of...

Job Code: ID-C001-SC-CS-KR **-Overview-** This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their...

Job Code: ID-C002-SC-CS-JP **-Overview-** This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their...

Job Code: ID-C003-SC-CS-KR **-Overview-** This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes with CX Cloud through understanding their...

**Key Responsibilities**: - Serve as the primary point of contact for customers who speak Mandarin, Cantonese, or both, addressing inquiries and resolving issues promptly and effectively. - Build and maintain strong relationships with customers, understanding their needs and providing personalized support and solutions. - Provide product demonstrations and...

Job Code: ID-SA-CSS-KR-001 **~Job Highlights~** - Medical and Insurance Coverage - World Class Training and Career Progression **~Job Responsibilities~** We are looking for Korean Native! - CSS represents the brand, the culture, and values of our clients - How you convey will be how our client is perceived by the customers - Maintaining a positive,...

Location: Penang, Malaysia 日本語話せる方ぜひご応募ください！給料は交渉可能！ - **Responsibilities**:_ - Identify customer needs and assist them in using specific features and functionalities in the social media platform - Follow-up with customers to ensure their technical issues are resolved - Become and remain knowledgeable about...

Deal directly with customers either by telephone, electronically or face to face. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Obtain and evaluate all relevant information to handle product and service inquiries. - Provide pricing and delivery information. - Perform customer verifications. - Set up new customer...

Pay: RM2,800.00 - RM3,300.00 per month **Benefits**: - Opportunities for promotion - Professional development Schedule: - Afternoon shift - Day shift - Evening shift - Night shift - Rotational shift Supplemental pay types: - Overtime pay - Performance bonus **Language**: - English (preferred)

**Essential Duties and Responsibilities**: - Communicate with customers, building positive relationships to, and progressing issues and queries to a successful conclusion at the earliest time - Always maintaining a positive, empathetic and professional attitude towards customers - Responding promptly to customer inquiries - Follow up the cases, keep the...

Good to announce that we are hiring for Product Specialist position - base in: - Georgetown - Penang You will play the important role in connecting our brand to the customer, by representing the company’s product and service to establish the sales opportunities within the assigned territory. This position let you enhance your communication skills...

Role - Customer Success Specialist - Job location: Bayan Lepas, Penang / George Town - PERMANENT WITH CLIENT PAYROLL - Salary + Fixed Allowance + Client benefits+ Joining Bonus - Freshers can apply - Training will provide - flexible hours - 5 days working module Application process: 1. Assessment test 2. Interview Pay: RM1,000.00 - RM3,500.00 per...

**Job Summary** **APPLICATION DEADLINE: FEBRUARY 9, 2024** **What is the opportunity?** As a Financial Solutions Specialist you will be part of a great RBC community of colleagues who share an interest in helping clients thrive and communities prosper. Your focus will be on delivering a client experience to a portfolio of team managed clients engaging in...