Technical Support Specialist
5 months ago
**Technical Support Specialist**
We are seeking a qualified Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance to users of our online trading software.
**Responsibilities**:
- Guide users through software installation, setup, and configuration
- Investigate and resolve software errors, bugs, and performance problems
- Create and maintain user guides, FAQs, and other technical documentation
- Collaborate with software development teams to identify areas for improvement
- Stay up-to-date with new software releases and technical advancements
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Strong technical skills and proficiency in troubleshooting software issues
- Excellent written and verbal communication abilities
- Problem-solving and analytical skills to identify and resolve complex technical problems
- Ability to explain technical concepts to non-technical users clearly
- Strong attention to detail and organizational skills
- Willingness to work flexible hours, including weekends and holidays as needed
**Preferred Qualifications**:
- Knowledge of online trading platforms and financial technology
- Familiarity with coding languages and software development principles
**Benefits**:
- Competitive salary and comprehensive benefits package
- Opportunities for professional growth and career development
- Collaborative and supportive work environment
职位类型:全职, 应届生
薪资: RM3,000.00至RM6,000.00(每月 )
工作语言:
- Chinese (必填)
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