Technical Support Specialist

5 months ago


Seremban, Malaysia DIGITAL TECHNOLOGY SOFTWARE SDN. BHD. Full time

**Technical Support Specialist**

We are seeking a qualified Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance to users of our online trading software.

**Responsibilities**:

- Guide users through software installation, setup, and configuration
- Investigate and resolve software errors, bugs, and performance problems
- Create and maintain user guides, FAQs, and other technical documentation
- Collaborate with software development teams to identify areas for improvement
- Stay up-to-date with new software releases and technical advancements

**Requirements**:

- Bachelor's degree in Computer Science, Information Technology, or a related field
- Strong technical skills and proficiency in troubleshooting software issues
- Excellent written and verbal communication abilities
- Problem-solving and analytical skills to identify and resolve complex technical problems
- Ability to explain technical concepts to non-technical users clearly
- Strong attention to detail and organizational skills
- Willingness to work flexible hours, including weekends and holidays as needed

**Preferred Qualifications**:

- Knowledge of online trading platforms and financial technology
- Familiarity with coding languages and software development principles

**Benefits**:

- Competitive salary and comprehensive benefits package
- Opportunities for professional growth and career development
- Collaborative and supportive work environment

职位类型:全职, 应届生

薪资: RM3,000.00至RM6,000.00(每月 )

工作语言:

- Chinese (必填)


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