First-level Customer Support Representative
6 months ago
**First-Level Customer Support Representative**
**Job Title**: First-Level Customer Support Representative
**Department**: Customer Support
**Reports To**: Customer Support Manager
**Summary**:
We are seeking a motivated and customer-focused individual to join our growing team as a First-Level Customer Support Representative. As a First-Level Customer Support Representative, you will be the first point of contact for our customers, providing them with prompt, courteous, and effective support. You will be responsible for answering customer questions, resolving issues, and escalating complex problems to higher-level support.
**Responsibilities**:
- Provide basic troubleshooting and technical support
- Escalate complex issues to Tier 2 support
- Create and track customer support tickets
- Document customer interactions
- Provide feedback to product development teams
- Stay up-to-date on product and service updates
- Meet individual performance goals
**Qualifications**:
- High school diploma or equivalent
- Minimum of 1 year of experience in customer service
- Excellent communication and interpersonal skills
- Ability to troubleshoot and resolve technical issues
- Patience and empathy
- Ability to work independently and as part of a team
- Strong written and verbal skills
- Basic knowledge of computers and software
**Benefits**:
- Competitive salary and benefits package
- Opportunity to work in a fast-paced and dynamic environment
- Chance to make a real difference in the lives of our customers
- Professional development and training opportunities
**Shift Work Requirements**:
- Ability to work on a rotating schedule, including weekends and holidays.
- Ability to adapt to irregular work hours.
- Ability to maintain a good work state and efficiency during shift work.
**If you have the skills and experience required for this role, and you are willing to work shift work, we encourage you to apply.**
**Job Types**: Full-time, Part-time, Freelance, Fresh graduate, Student job
**Salary**: RM2,000.00 - RM3,000.00 per month
Expected hours: 30 - 40 per week
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Early shift
- Evening shift
- Monday to Friday
- Night shift
- Rotational shift
**Language**:
- Chinese (preferred)
-
Customer Support Specialist
7 months ago
Seremban, Malaysia DIGITAL TECHNOLOGY SOFTWARE SDN. BHD. Full timeNight Shift Customer Support Specialist Do you thrive on helping others? Are you tech-savvy and interested in the world of online trading? We're seeking a talented individual to join our customer support team for the night shift, specifically focused on providing excellent service to users of our online trading systems. You'll be the first point of contact...
-
Customer Services
7 months ago
Seremban, Malaysia CMH MEDICARE SDN BHD Full time1 Overall - Deal directly with customer by telephone, electronic gadget or face to face interaction to answer their questions or provide additional support where needed. 2 To interact with patients/customers to provide and process information, response to inquiries, concerns and requests about hospital services. 3 To communicate and coordinate with internal...
-
Sales Representative
7 months ago
Seremban, Malaysia IQLIMA GLOBAL WELLNESS SDN BHD Full timeWe are looking for Sales Rep/Storekeeper/Logistics that will represent/advertise our company products to the customers. The Sales Representative is responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. To ensure that the customer is satisfied and adequately taken care of while making a...
-
Roving Sales Support
7 months ago
Seremban, Malaysia ASIA RECRUIT MANAGEMENT SDN BHD Full timeJob Description 1. Traveling within an assigned location to promote telco product face-to-face with existing and potential customers. 2. Developing and implementing an effective sales strategy to drive sales. 3. Strategically negotiating with potential and existing customers to close sales. Job Requirement 1. Must have a minimum of SPM. 2. Wiling to do...
-
Sales Representative
1 day ago
Seremban, Malaysia Synergy Distribution Sdn Bnd Full time**Responsibilities**: - We’re looking for a results-driven Sales Representative with excellent interpersonal skills to actively seek out and engage customer prospects.- At least 1-2 years of working experience in sales. - In charge of servicing customers and sourcing for new accounts of Retail Outlets. - Computer literate. - Possess Own transport. -...
-
Sales Representative/storekeeper/logistics
7 months ago
Seremban, Malaysia IQLIMA GLOBAL WELLNESS SDN BHD Full timeWe are looking for Sales Rep/Storekeeper/Logistics that will represent/advertise our company products to the customers. The Sales Representative is responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. To ensure that the customer is satisfied and adequately taken care of while making a...
-
Customer Support
5 days ago
Seremban, Malaysia VISIONCAR GLOBAL HOLIDYAS SDN BHD Full timeVISIONCAR GLOBAL HOLIDAYS SDN.BHD IS AN AUTHORISED GRAB RECRUITER & ALSO DOING CAR RENTAL BUSINESS. SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
-
Customer Service Escalation Advocate, Afterpay
7 months ago
Seremban, Malaysia Afterpay Full time**Company Description**: - It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our...
-
Customer Service Representative
7 months ago
Seremban, Malaysia One Asia Agency Full time1. To carry out and support all the Daily Customer Service Operations for both retail and food service businesses (as applicable or assigned). (a) For Food Service customers, to work closely with all the internal and external related Departments in relation to sales order planning, deliveries, booking of shipment schedules & its preparation of shipping...
-
Customer Support Admin
7 months ago
Seremban, Malaysia ULS Group SDN BHD Full timeJob Scope - Managing and efficiently responding to customer inquiries and requests. - Updating customer data. - Handing over orders and customer complaints to the Operations Department. - Liaising with courier/postal services regarding delivery issues and backlogs. - Checking and counting inventory. - Assisting customers in the self-pickup process. -...
-
Sales Representative
7 months ago
Seremban, Malaysia Alpro Pharmacy Full time**Requirements** - Educational Background: A degree in any field - Experience : 2 to 4 years of experience in pharmaceutical sales role will be advantage. - Analytical Acumen: Demonstrate robust analytical and strategic thinking skills, complemented by effective negotiation abilities. - Thriving under Pressure: Flourish in fast-paced environments, adeptly...
-
Customer Support Assistant
7 months ago
Seremban, Malaysia Merchantrade Asia Sdn Bhd Full time**Responsibilities**: - Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); - Attending to walk-in customers and phone inquiries and complaints in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per...
-
Customer Support Assistant
6 months ago
Seremban, Malaysia Merchantrade Asia Sdn Bhd Full timeAttending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...
-
Customer Support Assistant
7 months ago
Seremban, Malaysia Merchantrade Asia Sdn Bhd Full timeAttending to walk-in customers and phone inquiries in the branch; - Opening and maintaining customer accounts for all products & services; - Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP); - Provide after-sales customer service and public relations support; - Support branch operations and...
-
Assistant Manager Customer Service, Seremban
7 months ago
Seremban, Malaysia HSBC Full time-Job description **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Admin Customer Service
7 months ago
Seremban, Malaysia Heblun Sdn Bhd Full timeA customer service administrator oversees the customer service department of an organization. It is their job to monitor accounts, maintain the needs of representatives, and assist with interactions as related specifically to customer service. **Salary**: RM1,500.00 - RM2,000.00 per month **Benefits**: - Maternity leave - Parental leave Schedule: - Day...
-
Internship Students
7 months ago
Seremban, Malaysia MEATECH ATC SDN BHD Full timeAs a Sales Representative in Education, you will be responsible for promoting and selling educational products, services, or programs to educational institutions, teachers, students, and parents. Your role involves building strong relationships, understanding customer needs, and effectively presenting the value of your offerings to drive sales and contribute...
-
Surgi-care Field Service Representative
11 hours ago
Seremban, Malaysia DJO Global Full timeWe are seeking a dedicated, service-oriented individual to join the Surgi-Care Branch of DJO as a Field Service Representative in Oakland, ME. This unique opening will allow you to service patients directly in order to assist them in their recovery. Field Service Representatives assigned to the Surgi-Care Branch of DJO are responsible for ensuring the safe...
-
Retail Assistant
7 months ago
Seremban, Malaysia PROBABY SEREMBAN SDN BHD Full timeSales assistants represent the direct contact with clients. They provide general advice to customers. PROBABY SEREMBAN SDN BHD SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
-
Sales Representative
7 days ago
Seremban, Malaysia Ritak Electronic Service Centre Full time"ï‚-Being responsible for the execution of in-store promotions and sales activities ï‚-Being responsible for the company's image and the execution of quality excellence ï‚-Keep a strong client base by building good rapport with them and ensure customer satisfaction from time to time ï‚-Understand and promote services, products and discounts...