Service Supervisor
3 weeks ago
**Service Supervisor - Specialty Rental**:
- Functional area: Service- Country: Malaysia- City: Selangor- Company name: Atlas Copco (Malaysia) Sdn. Bhd.- Date of posting: Oct 30, 2023Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
**Join us on our journey for a better tomorrow.**
**What we expect from you**
**Safety & Wellbeing**
- Promote and instill a Safe Work culture amongst the Service team and peers.
- Work with SHEQ Manager to excel in depot and customer site processes and guidelines, to ensure we do the right things in the right way by discussing the installation report
- Cultivate the right safety and wellness behavior and tools within the team
- State of the art depot
**Uptime Excellence**
- Monitor the performance of routine maintenance to ensure conformance to manufacturer’s recommendations. Undertake regular inspection of the rental fleet, equipment service history records, and ensure the highest standards of presentation are maintained.
- Investigate and report upon all instances of major rental equipment breakdown, failure or damage and recommend corrective action to prevent recurrence.
- Constantly review technical procedures, processes and instructions, to ensure effective maintenance and availability of rental fleet.
- Ensure all Fleet Service records and administration is current and maintained.
- Forward planning to build alliances and partnerships with other business lines.
- Spare part Ownership
- Analysis and create a troubleshooting protocol and standards
- Increase technical competence of the team, ensuring all team members are at the right level
- Drive connectivity as a business tool, gaining insights and driving learning through the organization
**Customer Experience Excellence**
- Provide hands on service support (on rental equipment) to service team members at rental depot or customer site during failures / technical issues
- Visit and evaluate customer feedback, take corrective actions, provide advice and training when required.
- Improvement, standardization and going beyond in every step of customer interaction during mob/ demob/ maintenance process.
- Continuously improve the handover process between sales and operations
**Operational Efficiency - Products & Process**
- Daily technical support to the team/customer and related continuous improvement projects
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations per our ISO
- Review and make recommendations for Fleet Retirement.
- Headcount planning of internal and external resources to ensure the efficient arrangement of technicians’ daily assignment to improve organizational processes, and work to improve quality, productivity, and efficiency.
- Administrate, monitor and execute service plan and related services to the customers
- Implementation of all fleet maintenance procedures related to service operation to work toward Zero Breakdown
- Improvement projects to increase agility, speed to solution, ops cost and other operational KPI
**People Management**
- Plan, prioritize and organize tasks and activities for the service team to maintain highest productivity and quality - in an empowering way.
- Responsible to equip the service team with all necessary tooling and equipment relating to safety
- Monitor the performance and evaluate the training needs for your team members.
- Assess current and future staffing needs based on organizational goals and budget realities. Using principles, ensures staff are appropriately developed, utilized, appraised, and rewarded; takes corrective action.
- Promote a company culture that encourages diverse team with top performance and high morale.
- Maximize technician efficiency scorecards reinforce strength and improve weakness with training plan
- Ensure your team can grow to the next steps with right competence mix in the organization to provide our customers ultimate customer experience
**Requirement**
- Bachelor’s Degree in Mechanical, Electrical Electronic, Mechatronic Engineering.
- 4 years of hand-on working experience in field service operation.
- 3 years in aftermarket service, on field service environment in the same or related industries
- Analytical mindset and good problem-solving skills.
- Embracing challenges in multicultural environment with strong focus on continual improvement is required.
- You have a structured, independent way of working and a quick grasp.
- Great interpersonal skills.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment.
- Curious about digitalization and innovative processes using new technology.
**Your personality requirements**
- A customer centric individual who understands customers’ needs and seeks to fulfill or exceed expectations
- A t
-
Housekeeping Supervisor
1 month ago
Selangor, Malaysia Mercure Kuala Lumpur Glenmarie Full time**Job Description**: - Daily briefing operation - Conduct daily briefings and assignments. Ensure smooth daily operation of the room - Supervise connector's performance, train, motivate and develop staff in the skills required to perform their duties - Ensure associates adhere to key control procedure - Duty roster and monthly projects - Prepare duty roster...
-
Sports Store Supervisor Gpo
1 month ago
Hulu Selangor, Malaysia Multi-brand Sport Sdn Bhd Full timeTitle : _**Supervisor**_ Location : _**GPO / Sky Avenue**_ Working Days : _**6 days, 2 shifts (Follow retail hour)**_ Basic : _**RM2,200 (Entry) - RM2,600 (Maximum)**_ Will provide : _**Outlet incentive**_ **Responsibilities**: - Being the second PIC, supporting Store Manager on staffing, reporting and inventory matters - To assist the Store Manager in...
-
Hire to Retire Services Expert
1 day ago
Selangor, Malaysia Novartis Full time**Summary**: - To handle and coordinate all administrative P&O Services processes, principles and guidelines for a small client group **About the Role**: - The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem...
-
Technical Support Representative I
1 month ago
Selangor, Malaysia ServerFreak Technologies Sdn. Bhd. Full time**Job Scope**: - To troubleshoot errors related to hosting related services. - To provide technical assistance to clients for products & services offered by ServerFreak. - To answer and reply phone calls on technical related issues. **Required Skills**: - Excellent written and verbal communication skills in the English language. - Ability to work well...
-
Supervisor, Customer Care
1 month ago
Selangor, Malaysia Thermo Fisher Scientific Full timeAt Thermo Fisher, our customers are our top priority. As a member of our team, you will play a crucial role in providing on-site leadership and day-to-day supervision to a team of Customer Care Representatives (CCR) who service our channel partners and commercial clients in Southeast Asia, and Taiwan. Your responsibilities include mentoring and guiding the...
-
QA Assistant
1 month ago
Hulu Selangor, Malaysia Prudential Ampri Cleanroom Services Sdn Bhd Full timeConduct inspections on customer’s garments received from production and generate the Feedback Alerts (FA) reports for customers. - Prepare and deliver Laundry Testing reports as per checklist provided by Customer Services. - Prepare records and arrange for the disposal of garments that have been rejected and reached End-of-Life (EOL). - Provide support for...
-
Operation Supervisor
4 weeks ago
Selangor, Malaysia Gdaily Fresh Sdn Bhd Full time**Responsible** - Daily work arrangement and coordination of the production department - Develop and manage various processes and standards for the production department, and supervise their implementation - Conduct monthly and annual evaluations and cause analysis on KPIs of each group within production to find solutions to improve service quality -...
-
Warehouse Supervisor
4 weeks ago
Selangor, Malaysia WikiCareer Resources Sdn Bhd Full timeSupervise and lead a team of warehouse staff, providing guidance, coaching, and support to ensure a productive and cohesive working environment. - Oversee the receiving, inspection, storage, and shipment of goods, ensuring accuracy and efficiency in all processes. - Coordinate and prioritize daily work activities, including order picking, packing, and...
-
Transportation Supervisor
24 hours ago
Selangor, Malaysia Gdaily Fresh Sdn Bhd Full time**Responsible** - Supervising and leading personnel at all levels of the Transportation Department to carry out daily cargo transportation work, and be responsible for the reasonable, safe and economical use of company vehicles. - Daily management of personnel at all levels in the Department of Transportation, including travel safety, attendance, performance...
-
Business Development Executive
1 month ago
Selangor, Malaysia ServerFreak Technologies Sdn. Bhd. Full timeTo identify, manage and resolve issues arising from Sales & Billing in a timely manner. - Be the person in charge to reply the Sales & Billing Enquiries via phone, live chat helpdesk and serving walk-in customer inquiries. - Efficiently reply to Billing or sales Enquiries via phone and helpdesk. - Assist customers on matters related to their accounts...
-
A4 Chargeman
1 month ago
Selangor, Malaysia ONE ALPHA ELECTRICAL SERVICES SDN BHD Full timeAble to review and draw schematic drawing - Provide technical support, field service, trouble shooting and problem solving - To conduct site survey on project basis - To ensure all relevant laws, statutes and regulations relating to electrical system and installation are complied. - Able to carry out genset test run and troubleshoot genset problem. - Able to...
-
Technician
7 days ago
Selangor, Malaysia Marriott Hotels Resorts Full timePOSITION SUMMARY Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Follow all...
-
Analyst, General Ledger
1 month ago
Selangor, Malaysia Evonik Full timeWhat we offer You will work on exciting and challenging topics together with a team in an ultra-modern, innovative and creative environment. Intensive on-the-job training with expert colleagues guarantees you will quickly become familiar with your duties and perform them independently. Performance related pay and the opportunity for personal and...
-
Clinic Assistant Petaling Jaya
1 month ago
Selangor, Malaysia Agensi Pekerjaan Sunrise Recruit Sdn Bhd Full time**Job description**: - Assisting patient on registration and update waiting time/ which consultation room. - Assist doctor/nurses with examinations and routine procedures. - Assist in preparing and dispensing medications. - Assist in / clinical procedures / operate medical equipment with care and professionalism. - Answering and handling incoming calls on...
-
Executive, Car Park Operation
4 weeks ago
Selangor, Malaysia I-CITY PROPERTIES SDN BHD Full time**Operational Responsibilities**: - To ensure car park opened according to stipulated operational hour. - To maintain cleanliness of signage, parking office and vicinity of the car park and monitor parking equipment is properly services. - To ensure the stock level of the essential items is available all the time. - To carry out irregular spot-checks from...
-
Cashier
1 month ago
Kuala Selangor, Malaysia Acerbic Synergy Full time**Company**: Pelosok Salai **Location**: Jeram **Position**: Cashier **Key Responsibilities**: **Customer Service**: - Greet customers in a friendly and welcoming manner. - Assist customers with inquiries and provide information about products or services. - Resolve customer issues or direct them to the appropriate supervisor **Transaction...
-
Assistant Store Manager
1 month ago
Selangor, Malaysia Lovisa Full time**Our Brand**: Lovisa was created out of a need for on-trend fashion jewellery at ready-to-wear prices. Our trend spotting departments worldwide take inspiration from couture runways and current street style to deliver new, must-have styles to our customers. Established in Australia Lovisa launched its first store in 2010, Since then Lovisa has opened over...
-
Sales Representative
1 month ago
Hulu Selangor, Malaysia Yakin Sedap Sdn. Bhd. Full timeJob Responsibilities: - Drives to supermarkets to arrange products on shelves and key display features - Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets - Submits orders by referring to price lists and product literature. - Monitors...
-
Retail Assistant
1 month ago
Hulu Selangor, Malaysia Basic internasional Sdn Bhd Full timeWe are looking for a new assistant supervisor to join our team. This is an exciting opportunity for someone who likes to have fun, learn new things and build connections with customers. Identify customer needs, concerns, and questions Provide accurate information and to customer Direct to appropriate teams and/or departments as needed Generate sales...
-
General Worker
1 month ago
Hulu Selangor, Malaysia SMH Rail Sdn Bhd Full timeAble to use power tools while working. Able to lift goods and mobilize inside the factory’s premises. To assist technicians in their daily routine job. To carry out all general works or non-skilled works that instructed by the technicians, supervisors, managers & etc. To always maintain a clean working environment. To follow and enforce strict safety...