Officer, Icimb

Support Services - Monitor Perso vendor and Courier Service operation deliverables as per SLA requirements - To coordinate the delivery process of card to customers / branches - Engage with Business Unit to ensure Perso vendors / Courier Service TAT is met - Monitor Blank Card & Stationery Stock are sufficient and prepare Blank Card & Stationery Stock at...

Execute plans and strategies set by Head Office. - Develop Hire Purchase sales tactics and plans that are in line with the AFS sales strategy. - Coordinate business activities in achieving AFC’s and the Bank’s objectives in line with the rules and regulations. - Achieve the targets set by management and manage the actual performance against targets for...

**Job Purpose** - Facilitate and advise on the Regional Chargeback matters. Prepare reports and perform reconciliation to ensure the chargeback financials is accurately recorded.**Key Responsibilities** - Facilitate and advise internal Service Provider on the computation of regional chargeback. Revisit and recompute the chargeback on periodic basis -...

**COMPLIANCE AND CUSTOMER SERVICE** 1.Ensure same day delivery processing time for Trade Finance products from submission time by TSCW/TSCC until completion of processing; 2.Ensure compliance to Trade Finance Policy, Manual & Guidelines and SLA; - Signature verification of TSCW/TSCC officers, - Conform to ICC publications, Bank’s policies, procedures and...

**Daily Operation** 1. To update the incomplete data in STARWorks system based on incomplete report. 2. To follow up with respective branches/customers for incomplete data. 3. To escalate to the CSD Operation for all non-complying branches for final decision on the matter. 4. To provide required details to RRU on the BNM queries. 6. Comply with...

To identify and place in mapping/Master listing all cases under respective purview - To extract and massage RCS Crystal Report to identify new cases and to prepare Monthly Report - To update Master Listing to indicate the outstanding cases - To vet valuation report received from valuer against details in LO, SPA, Land Search and other relevant documents...

To identify all KIV items by CSA Disbursement reflected in RCS System - To perform follow up with the respective parties (Solicitor/Valuer/Developer/Sales) on the KIV items as required by CSA Disbursement - To update master register on daily basis - To update comment in RCS/BCS Comment Tab for all follow up activities - Any other responsibilities/tasks...

To perform gift redemptions requests, points adjustment, CIF Merging, prepare Memo approval for Debit Card Redemptions/reports, validate and prepare documentations for Invoices Processing, workbasket clearing, team/management reporting are accurately and efficiently done. To ensure all information's correctly updated into all required systems. To support...

To manage creation and maintenance of merchant accounts are done accurately and efficiently. - To ensure all informations correctly updated into all required systems. - To support inquiries - To adhere strictly to standard operating procedures (SOP) and best-practise - To ensure that task carried out are compliance with the Regulatory/BNM in the course of...

Verify authorization received from branch / lawyer Ensure all customer’s signature provided and verified To check completeness of security documents To ensure status of account paid off / closed Process to complete detail in RCS system and prepare letter of instruction Any other responsibilities / tasks as assigned by the management from time to time.

To perform merchant and retail payment accurately and efficiently. *To prepare invoice payment accurately and within agreed TAT *To perfom and manage GL posting according to the transaction *To ensure all informations correctly updated into all required systems. *To support inquiries *To adhere strictly to standard operating procedures (SOP) and...

COMPLIANCE AND CUSTOMER SERVICE 1. Ensure same day delivery processing time for Trade Finance products from submission time by TSD until completion of processing. 2. Ensure compliance to Trade Finance Policy, Manual & Guidelines and SLA. - Signature verification of TSD’s officers - Conform to ICC publications, Bank’s policies, procedures and...

To perform Manual Verification for customer name, document check and selfie check against account transfer. - To perform Refund for close account - To prepare Daily Reconcilition - Submission Monthly Reconcilition to BU - Demonstrate continuous effort to improve operations and decrease turnaround times, streamline work processes and work cooperatively and...

Jobs To perform task related to vendor corporate services as below. 1. Processing of Returned Mail (unseal, sort and data entry) in Daily basis. 2. Processing of Account Maintenance (tagging to Hold Print) for mail returned in Daily basis (if any). 3. Submit processed volume report (returned mail data entry & account maintenance). 4. Record Management -...

**Key Responsibilities ** **Technical Specialist** - Use analytical abilities and problem solving to spot potential problems/issues in current process and to provide solution, process improvement or through automation. - Use programming skills, such VBA (Visual Basic for Applications), Python, Pentaho Designer and any other programming language to solve the...

Business Performance and Management - Perform daily/weekly/monthly/ periodic reconciliation and to complete reconciliation activities within prescribed turnaround time. - Perform extraction and conversion of reconciliation data into Excel file. - Investigate and identify reconciliation breaks and reconciliation outstanding items to mitigate operational...

Extract transaction details for all products and perform data entry in Complaint system. - To attend, investigate and made recommendation for complaints on CDM disputes. - Perform first level or second level approval (as per system limit) for reimbursement of CDM disputes in Complaint system. - To liaise with CIT vendors and machine vendors in the...

Strategic Planning 1. Working as a team for effective and seamless service deliveries with desired organizational culture. 2. Managing work for quality output to continuously enhance turnaround and customer’s experience; 3. Prioritize transactions to be processed according to critical transactions cut off time 4. Pro-active in evaluating current process...

Business Performance and Management - Perform daily/weekly/monthly/ periodic reconciliation and to complete reconciliation activities within prescribed turnaround time. - Perform extraction and conversion of reconciliation data into Excel file. - Investigate and identify reconciliation breaks and reconciliation outstanding items to mitigate operational...

To perform settlement and GL reconciliation activities related to RPP BulkDuitnow service - To handle Accord exceptional case - To assist on enquiry from Dispute and other bank that related to RPP products - To ensure all cutoff times are met, processing is prioritized and process for good value and enhance service quality. - To manage,control and perform...