Quality Assurance Analyst
2 weeks ago
**Role**:Analytics Manager
**Timings**:Rotational Shifts (Permanent)
**Industry**:Internet / Ecommerce
**Work Mode**:Work from office
**Functional Area**:Analytics & Business Intelligence
Key Skills: Busines Analysis people Management Presentation Skills Japenese Proficient in the Mandarin language Graduate freshers
- Details: Native Japanese
Basic salary: RM9,000 - RM14,000
Location: LV, Georgetown Penang
Shift: 24/7 Rotational
DOJ: March 2024
HC Required : 4HC (Japanese)
Requirement:
Native Japanese
Specific Experience : Preferred QA experience and travel experience.
Education: Above Diploma + working experience more than 3 years. Bachelor’s degree fresh graduate is applicable.
English Assessment : B2
- ________________________________
Mandarin Speaker
Language: Mandarin and English
- b. Specialization: Customer Service background
- c. Target Onboarding Date: ASAP
- d. Salary Range: 5,500 - 6,500
- e. Location: Georgetown, Penang
- f. Type: Full-time
- g. Shift: possible 24/7
- Requirements.
- Degree in discipline or equivalent diploma
- Minimum 1 year of Quality Analyst experience.
- Fast learner who requires mínimal supervision.
- Experience in preparing and presenting written project status reports and executive briefings.
- Phenomenal communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities.
- People management.
**A bold text example**
- Responsibilities.
- Construct searches and reports designed for automated analysis and topic identification in recorded
conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems, through both
established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified
project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyze & audit trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.
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