Customer Service
3 weeks ago
We need a Customer Service Agent. You'll help clients, solve problems, and build strong relationships. Understanding client needs and teamwork are crucial.
**About the Company**:
Our client is a global financial company focusing on international payments and currency exchange. Established in 2004, it's a leader in the industry, serving clients worldwide with a focus on innovation and customer care.
**Key Responsibilities**:
**Client Support**:
- Handle complaints and find solutions.
**Feedback and Improvement**:
- Gather and report client feedback.
- Suggest improvements to management.
**Customer Satisfaction**:
- Enhance customer satisfaction and loyalty.
- Build strong client relationships.
**Requirements**:
**Experience and Knowledge**:
- 1 year in client service, preferably in payments or e-commerce.
- Understanding of payment processes and regulations.
**Performance and Communication**:
- Focus on results and customer happiness.
- Strong communication skills in English; Chinese proficiency is a plus.
**Adaptability and Education**:
- Willingness to learn and adapt.
- College degree in relevant fields like Business or Finance.
**Job Type**: Contract
Contract length: 12 months
Pay: RM3,500.00 - RM5,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- client servicing: 1 year (preferred)
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