Customer Service
2 weeks ago
Location: 03A-05, Dpandan Business Square, Avenue 2, Ampang, 68000, Selangor.
Working Hours: Monday - Friday (9.00AM - 6.00PM), Saturday (9.00AM - 1.00PM)
- Assist customers in selecting and purchasing perfumes based on their preferences and needs.
- Address and resolve customer concerns, issues, and inquiries with a focus on customer satisfaction.
- Handle Front Desk office such as handling customer arrivals, courier services registration, departures, and walk-in requests as well as receiving guests.
- Prepare and submit weekly front desk operation reports promptly, weekly meetings, data & graphs.
- Develop and maintain a thorough understanding of our perfume products, including their features, benefits, and ingredients.
- Stay informed about new product releases, promotions, and any changes in the perfume industry.
- Process customer orders accurately and efficiently, ensuring timely shipment and delivery.
- Collaborate with the fulfillment team to track orders, manage inventory, and update customers on their order status.
- Maintaining and filling in customer records in the database do filling & scanning to put into the system.
- Provide feedback and inform the leader of all incident reports, and irregular incidents that occur in the job situation related to the job task.
- Communicate proactively with customers regarding order updates, product availability, and any delays.
- Follow up with customers to ensure their satisfaction and gather feedback on their shopping experience.
- Handle customer complaints and product returns professionally, aiming for a resolution that leaves the customer satisfied.
- Escalate complex issues to the appropriate department while maintaining open communication with the customer.
- Educate customers on the unique qualities of different perfumes, helping them make informed purchasing decisions.
- Provide information on fragrance families, notes, and proper usage of perfumes.
- Keep detailed and accurate records of customer interactions, transactions, and feedback.
- Utilize customer relationship management (CRM) software to manage customer profiles and preferences
**Job Types**: Full-time, Permanent
**Salary**: RM2,000.00 - RM2,500.00 per month
Schedule:
- Day shift
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