Operation Manager

4 months ago


Klang, Malaysia Recruit Excella Full time

Job Descriptions:

- Check and verify all agents invoice on daily basis
- Confirm additional charges incurred to the agent and inform customer timely before release shipment.
- Handle supplementary billing and prepare invoice on daily basis (e.g. LCL/ FCL/ Local transport etc)
- To coordinate with customer on any invoicing matters (e.g. disputes, requests invoice and POD)
- Monitor on hold shipments and C.O.D shipment untik outstanding payment is cleared
- Coordinate with customer service team/agent/accounts department
- Handle cargo problem such as damage/ missing/shortage/claims etc
- Monitoring BL documents are sent out in time before container arrival at destination.
- Provide administrative support as when required such as internet connection problem, warehouse problems and etc
- Organize filling system & manage documentation in proper record.
- To support customer service, handle customer enquiry and complaints.
- To support on prepare ROT to haulier for arrange delivery (back up)
- Prepare shipping instruction (SI), Commercial invoice and packing list (CIPL) for container closing (backup)
- Responsible for staff discipline and working conditions.
- Support & coordinate with assistant manager and operations to have smooth process of daily operation job.

**Requirements**:

- Min 3 years and above in relevant roles or fields, preferably in the logistics or transport industry.
- Bachelor's degree in logistic, Business Administration, or related field.
- Excellent active listening, negotiation, presentation and execution skills.

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM7,000.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus



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