Assistant Branch Manager
3 weeks ago
Bertanggungjawab mengawasi operasi di cawangan. Tanggungjawab utama adalah mengurus Kakitangan, memastikan perkhidmatan pelanggan yang cemerlang, memacu jualan dan mengekalkan prestasi pembangunan di cawangan. Berikut adalah pecahan tugas:
1. Pengurusan Kakitangan
- Mengambil, melatih, dan mengawasi pekerja.
- Mewujudkan jadual kerja dan menguruskan tahap kakitangan.
- Menjalankan ulasan prestasi dan memberikan maklum balas.
- Menggalakkan kerja berpasukan dan mengekalkan persekitaran kerja yang positif.
2. Perkhidmatan Pelanggan
- Memastikan standard perkhidmatan pelanggan berkualiti tinggi dipenuhi.
- Mengendalikan pertanyaan, aduan dan isu pelanggan.
- Melaksanakan strategi untuk meningkatkan pengalaman pelanggan.
3. Jualan dan operasi:
- Menetapkan sasaran jualan dan matlamat untuk cawangan berdasarkan tetapan yang diberikan oleh bahagian Pengurusan.
- Memantau prestasi jualan dan melaksanakan strategi untuk meningkatkan pendapatan.
- Menguruskan tahap inventori dan memastikan kawalan stok yang betul.
- Mengawasi susun atur dan persembahan barang dagangan di kedai.
4. Pengurusan Kewangan
- Menguruskan pendapatan cawangan dengan kemaskini kepada bahagian pengurusan yang berkaitan.
- Mengawal perbelanjaan cawangan dan kos secara langsung dan tidak langsung dicawangan.
5. Pematuhan dan Pentadbiran
- Memastikan pematuhan dengan dasar dan prosedur syarikat.
- Mengawasi tugas pentadbiran seperti laporan kedatangan, rekod cuti pekerja, penjadualan, dan dokumentasi.
- Melaksanakan langkah-langkah keselamatan dan Keselamatan untuk pekerja dan pelanggan.
6. Perancangan Strategik
- Membangunkan strategi untuk memenuhi sasaran jualan dan objektif cawangan.
- Mengenal pasti peluang untuk pertumbuhan dan pengembangan.
- Bekerjasama dengan pengurusan atasan dalam perancangan dan pelaksanaan strategik.
7. Komunikasi dan pelaporan
- Berkomunikasi secara berkesan dengan kakitangan, pelanggan, dan Pengurusan korporat.
- Menyediakan laporan berkala mengenai penjualan, inventori, dan metrik utama lain.
**Job Types**: Full-time, Contract
Contract length: 3 months
Pay: RM2,200.00 - RM2,500.00 per month
**Location**:
- Masai (required)
Expected Start Date: 05/01/2024
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