Order to Cash, Finance Manager

2 months ago


Kuala Lumpur, Malaysia SWIFT Full time

SWIFT Kuala Lumpur, MalaysiaPosted 4 hours ago Permanent Competitive
- Order to Cash, Finance Manager

**About the Role**
As a Manager in the Ordering Contracts Management team, you will play a pivotal role in ensuring efficient ordering activities within the Order-to-Cash (OTC) stream. You will oversee and coordinate two key areas: Business Operations and Operational Excellence. Your focus will be on maintaining high operational standards, optimizing efficiency, and delivering excellent customer experiences.**What to Expect**:
Team Leadership and Performance:

- Oversee and coordinate both areas in ordering: Business Operations and Operational Excellence areas within the Ordering Contracts Management team.
- Monitor team productivity and analyze monthly KPIs, providing updated dashboards to management.
- Prepare monthly sign-off reports for approval prior to operational monthly closing.
- Conduct performance reviews, track team members' progress, and provide ongoing feedback.

Customer Satisfaction and Controls:

- Monitor customer satisfaction with ordering processes through surveys and Voice of the Customer (VOC) initiatives.
- Implement and maintain high levels of control in critical operational areas to ensure revenue assurance.
- Resolve any conflicts, escalations, or problems related to the ordering process.
- Build and maintain rapport with stakeholders involved in operational activities.

Operational Efficiency and Strategy:

- Prioritize efficiency in operational areas to optimize output while fostering a healthy working environment.
- Develop and execute operational strategies to ensure ordering processes are efficient, cost-effective, and compliant with control guidelines.
- Utilize your strong analytical and problem-solving skills to identify areas for improvement and implement appropriate solutions.
- Promote ongoing learning, individual growth, and a positive company culture within the team.

**What will make you successful?**
- Bachelor's degree in Finance (preferred) or any relevant fields.
- Minimum 5 years of team management within Order-to-Cash (OTC), preferably in an international setting serving global customers.
- Strong knowledge of operational processes - particularly in Ordering and Billing.
- Proficiency in people management, communication, and active listening.
- Excellent interpersonal skills, customer-centric attitude, and the ability to work effectively with diverse cultures.
- Meticulous attention to detail with strong analytical and problem-solving abilities.
- Demonstrated experience in strategy planning, prioritization, and execution.
- Knowledge of SAP, PEGA, Confluence, CPQ, Salesforce Lightning (will be an advantage).
- Experience in preparing Excel reports and building dashboards for data analysis and presentation

You may like to know the team better by knowing the people in the team. Review LinkedIn profile of the people on the list below:

- Yani Azlishah - Finance Operations & Customer Ordering Manager (Hiring Manager)
- Victor Ooi - Recruiter for the position.

**What we offer**

We put you in control of career
- We give you a competitive package
- We help you perform at your best
- We help you make a difference
- We give you the freedom to be yourself**We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of**
**age, background, culture, colour, disability, gender, nationality, race, religion**
**, or veteran/military status.**
- Job ID 2023-12143



  • Kuala Lumpur, Malaysia SWIFT Full time

    SWIFT Kuala Lumpur, MalaysiaPosted 11 hours ago Permanent Competitive - Order to Cash, Finance Manager **About the Role** As a Manager in the Ordering Contracts Management team, you will play a pivotal role in ensuring efficient ordering activities within the Order-to-Cash (OTC) stream. You will oversee and coordinate two key areas: Business Operations and...


  • Kuala Lumpur, Malaysia The Estée Lauder Companies Full time

    This position is accountable for the successful delivery of Order to Cash services for SMVIP affiliate, in accordance to the defined SLAs/KPIs. To ensure both the processes are in comply to Group policies and procedures, and local statutory requirement. Support and drive continuous improvement/automation. - Responsible for the quality, accuracy and timely...


  • Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT DIGITAL BUSINESS SERVICE** **IS LOOKING FOR AN ASSISTANT MANAGER - ORDER TO CASH** **SENIORITY LEVEL**:Junior Management...

  • Expert, Order-to-cash

    1 month ago


    Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...


  • Kuala Lumpur, Malaysia Language Talent Solutions Full time

    **ABOUT THE ROLE** Our Client is a leading Business Process Outsourcing (BPO) company that provides innovative and efficient solutions to clients across various industries. With a commitment to excellence, we pride ourselves on delivering high-quality services that drive operational success for our clients. **REQUIREMENTS** - **Order Processing**:Oversee...


  • Kuala Lumpur, Malaysia Gas Power Finance Full time

    **Job Description Summary**: Support Aero Services operational finance rhythm by tracking major jobs and monitoring business balance sheet accounts. **Responsibilities**: - Support month end and quarter close activities for Go-To-Market entities, prepare subledger reconciliation, and assist in HQ reporting. - Ensure revenue recognition, cash, billing and...


  • Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Ensure that the final invoices are accurate and sent to the customer. This includes the check of drafts, new orders, purchase orders, etc. - Negotiate billing credits with the customer. - Create billing and ordering reports for internal or external use. - Contribute to the measurement of the performance related to the Financial Management services (days...


  • Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT KL** **IS LOOKING FOR A CREDIT MANAGEMENT ASSISTANT MANAGER - ORDER TO CASH** **SENIORITY LEVEL**:Management **FUNCTION**:...

  • Order to Cash

    1 day ago


    Kuala Lumpur, Malaysia LTS Search Full time

    **Key Responsibilities**: - Manage the end-to-end Order Management Process within the OTC cycle, ensuring accuracy and efficiency in handling orders, agreements, amendments, pricing sheets, licensee data, and related documentation. - Leverage working experience in BPO setting/companies to oversee and optimize the Order Management Process, focusing on...


  • Kuala Lumpur, Malaysia Cash Bridge Full time

    Cash Bridge Cash Bridge is a Fin-Tech company main focus in financial technology around Consumer Lending as well as Small Business Lending in Australia. Work time varies during Daylight Saving. Essential Skills - Strong knowledge in Finance. - Has accounting background. - Good understanding on some accounting and financial background. - Has customer...


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    **Order-to-Cash team (O2C) is part of Finance & Accounting team providing service in the area of Accounts Receivable, Collection, Master Data, Treasury and Inter-Company Reconciliation to BASF group companies in Asia Pacific, in accordance with established policies, guidelines, processes and work procedures. The team ensure timeliness and quality services...


  • Kuala Lumpur, Malaysia Straumann Full time

    **Responsibilities**: - Lead projects aimed at optimizing order to cash processes and enhancing supply chain operations. - Contribute to medium to larger scale SAP projects, ensuring alignment with business objectives. - Identify, evaluate, and implement improvements to existing solutions. - Customize and enhance SAP SD and MM modules to address specific...


  • Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT KL** **IS LOOKING FOR A CREDIT MANAGEMENT TEAM LEAD - ORDER TO CASH** **SENIORITY LEVEL**:Non - management **FUNCTION**: GBS...


  • Kuala Lumpur, Malaysia Sika Full time

    Company Description Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. With over 33’500 employees, Sika has subsidiaries in more than 100 countries around the world and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    Objectives of the Position Digitalization is an integral part in BASF's business. In Financial Order-to-Cash, we drive digitalization and innovation to optimize operational processes that translates to business outcomes and creates better customer experience. This position aims at supporting the Financial Order-to-Cash workstreams to: Collaborate and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BASF SE Full time

    Objectives of the Position Digitalization is an integral part in BASF's business. In Financial Order-to-Cash, we drive digitalization and innovation to optimize operational processes that translates to business outcomes and creates better customer experience. This position aims at supporting the Financial Order-to-Cash workstreams to: Collaborate and...


  • Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Ensure that the final invoices are accurate and sent to the customer. This includes the check of drafts, new orders, purchase orders, etc. - Negotiate billing credits with the customer. - Create billing and ordering reports for internal or external use. - Contribute to the measurement of the performance related to the Financial Management services (days...


  • Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Ensure that the final invoices are accurate and sent to the customer. This includes the check of drafts, new orders, purchase orders, etc. - Negotiate billing credits with the customer. - Create billing and ordering reports for internal or external use. - Contribute to the measurement of the performance related to the Financial Management services (days...


  • Kuala Lumpur, Malaysia BASF SE Full time

    Objectives of the Position   Digitalization is an integral part in BASF’s business. In Financial Order-to-Cash, we drive digitalization and innovation to optimize operational processes that translates to business outcomes and creates better customer experience. This position aims at supporting the Financial Order-to-Cash workstreams to:   Collaborate...

  • Order to Cash

    1 day ago


    Kuala Lumpur, Malaysia LTS Search Full time

    **Key Responsibilities**: - Oversee and manage the entire spectrum of master data processes within the Order to Cash cycle, including agreements, amendments, pricing sheets, licensee data, and associated reports. - Utilize extensive experience to ensure accuracy, integrity, and efficiency in managing master data, resolving discrepancies, and optimizing...