Support, Release and License Manager

3 weeks ago


Petaling Jaya, Malaysia FrieslandCampina Full time

Play a crucial role in ensuring the smooth operation and optimization of our Salesforce platform and associated technologies.

What we ask
- A minimum of 7years working experience and relevant track record working in multinationals in the field of IT.
- A recognized Degree in Computer Science, IT or a related discipline.
- Proven experience working with Salesforce in an administrative or development capacity.
- Strong understanding of support and maintenance processes within a Salesforce environment with the relevant certifications.
- Experience in vendor management and establishing effective relationships with external partners.
- Excellent analytical, interpersonal, and communication skills: written and verbal.

What we offer

FrieslandCampina offers you a place to be yourself. In an innovative work environment with facilities and support that are second to none, we welcome your skills, ideas and passion. Most of all we welcome you as the person you are and the person you want to be.

Our mission is to liberate people to work smarter. Our reward policies support FrieslandCampina’ s values and business strategy by helping to attract, engage and retain the best possible talent at every level. We offer remuneration packages that recognize and reward individual performance, experience and potential, while reflecting competitive practices in all the countries in which we operate.
- A transparent, consistent and fair approach to reward is critical to our success and growth.- Vacancy descriptionSalesforce Management
- Oversee the day-to-day administration and configuration of the Salesforce platform.
- Collaborate with cross-functional teams to understand business requirements and implement customized solutions.
- Conduct regular system audits to ensure data integrity, security, ICF, and optimal performance.

Support and Maintenance
- Work closely with vendors to ensure timely and effective support and maintenance of Salesforce and related technologies.
- Troubleshoot and resolve issues, providing expert-level support to internal users.
- Develop and maintain documentation for support processes and issue resolution.

Vendor Management
- Evaluate vendor performance against SLAs and KPIs, driving continuous improvement.
- Collaborate with vendors to implement best practices and emerging technologies.

Release Management
- Lead the planning, coordination, and execution of Salesforce releases.
- Work closely with development and testing teams to ensure smooth deployment of enhancements and fixes.
- Develop and maintain release management processes and documentation.

License Management
- Assess the organization's license needs and requirements.
- Manage and optimize the usage of different types of licenses to meet business objectives.
- Regularly review licensing agreements and work with vendors to negotiate and optimize costs.
- Stay informed about industry trends, updates, and best practices related to Salesforce and license management.
- Provide recommendations for continuous improvement based on industry advancements.


  • Customer Support

    4 weeks ago


    Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time

    **RESPONSIBILITIES AND TASKS** - Coordinate the creation, control, distribution and support of all customer license requests to meet field operational requirements - Coordinate the receipt of evidence for license renewals and upgrades. - Ensure availability of licensing service meets field operational requirements. - Maintain databases for all licensed...

  • Product Manager

    4 weeks ago


    Petaling Jaya, Malaysia OpenMinds Resources Full time

    **Responsibilities**: **When it comes to day-to-day duties typically include**: - Define the product strategy and roadmap. - Work with external third parties to assess partnerships and licensing opportunities. - Assess current competitor offerings and seek opportunities for differentiation. - Drive the product and business planning processes for...

  • IT Support Manager

    4 weeks ago


    Petaling Jaya, Malaysia Eve M Solution Full time

    **Responsibilities**: - Lead and coach a team of security engineers in supporting security operations and IT infrastructure, including clouds. - Ensure that the IT support team is providing high-quality support to our customers. - Develop and implement new support processes and procedures. - Manage the IT support budget. - Mentor and develop junior IT...


  • Petaling Jaya, Malaysia Friendship And Cooperation Sdn Bhd Full time

    **[Job Duties]**: 1. Be responsible for recruitment work in Malaysia like developing talent needs and allocation plans, expanding and optimizing the recruitment system, and coordinating talent acquisition activities. 2. Collaborate with relevant departments of MOHR, stay updated on the latest policies and developments, analyze their impact on company...


  • Petaling Jaya, Malaysia SNS Network (M) Sdn Bhd Full time

    **Responsibilities**: **Technical Support**: - Provide client support and technical issue resolution on products and services. - Diagnosing, troubleshooting hardware and software issues and repairing devices. - Identify and correct or advise, on operational issues in clients’ computer systems. - PC assembly, installation, testing and troubleshooting. -...


  • Petaling Jaya, Malaysia Merck KGaA Full time

    Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you've got big plans '“ so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix...

  • Technical Lead

    7 days ago


    Petaling Jaya, Malaysia Hokenso Sdn Bhd Full time

    Responsibilities: - You will work closely with the functional and technical team to deliver new features and product management of innovative insurance solutions. - Design, develop, release and maintain new functionality of an insurtech platform. - Conduct mobile / front-end frameworks and library upgrade to optimize the value of product and sustainability....


  • Petaling Jaya, Malaysia Ambition Full time

    **Job details**: Posted 12 April 2024 SalaryRM13000 - RM20000 per month LocationPetaling Jaya Job type Permanent DisciplineFinance & Accounting Reference271144_1712908787 **About our Client** - Accessible via public transport - Excellent Remuneration Package & Career Plan - Regional exposure to work with multiple country Our client is a multinational...


  • Petaling Jaya, Malaysia Paracell M Sdn Bhd Full time

    Position**:Budget Management Support** Duration: 12 months Location: Petaling Jaya Start date: Immediately **Job responsibilities**: - To compare actual expenditure against business plan and analyze the variance. - To prepare the annual business plan by collating information and assumption from the various HODs. - To prepare reforecast and adjustments to...


  • Petaling Jaya, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

    _**Come and join one of the top BPO companies in Malaysia that received "Best company to work for in 2020"!**_ - **Job Highlights**:_ - International BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Accessible by LRT (LRT Ara Damansara) - Act as first contact person for any technical...


  • Petaling Jaya, Malaysia Ambition Full time

    **Job details**: Posted 30 November 2023 SalaryRM10000 - RM15000 per month LocationPetaling Jaya Job type Permanent DisciplineFinance & Accounting Reference269771_1701347602 **About our Client** - Accessible via public transport - Excellent Remuneration Package & Career Plan - Regional exposure to work with multiple country Our Client is a...

  • Marcomm Manager

    4 weeks ago


    Petaling Jaya, Malaysia Avante Hotel Full time

    a. To establish and maintain an effective communications and Public Relations program and good press relations between Hotel with all social media. b. To write business statements and press releases for the Hotel promotion and latest happenings for public viewing. c. To organize and coordinate community service programs and environmental campaigns to...


  • Petaling Jaya, Malaysia Max Dynamic SDN BHD Full time

    **Perks** - Incentives + Bonus Cash - Incentive Trips (Minimum 2) - Training and Mentorship Support Provided - Flexible Time **Responsibilities**: - Acquire, develop and maintain relationships with clients to provide sound financial advice. - Provide financial solutions to clients based on individual need. - Market protection products and cross sell to new...


  • Petaling Jaya, Malaysia MIMS Medica Sdn Bhd Full time

    **Who We Are**: MIMS is Asia-Pacific’s leading multi-channel provider of trusted, quality medical information, medical education, and knowledge services connecting healthcare communities. Our work empowers healthcare professionals to improve patient outcomes by facilitating knowledge exchange and better decision-making. Today, MIMS has a strong regional...


  • Petaling Jaya, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    Conduct internal control review, testing (company level controls, process level controls), risk assessment, site audit and process reviews to ensure that controls are in place and propose recommendations to improve processes and internal control environment. - Follow up action plans with respective Dimension Heads for Malaysia and Singapore - Reinforce...

  • Account Manager

    2 days ago


    Petaling Jaya, Malaysia Friendship And Cooperation Sdn Bhd Full time

    **[Job Duties]**: 1. Prepare monthly, quarterly, semi-annual, and annual consolidated financial statements and notes for the company, conduct analyses, and complete annual audit work. 2. Provide financial data for budget estimation and conduct analyses of annual and daily budgets. 3. Plan and manage company taxation, completing tax declarations and...


  • Subang Jaya, Malaysia Talent Houz Full time

    **Position: QA Assistant Manager** **Industry: Manufacturing** **Location: Setia Alam, Shah Alam** **Salary: RM7,000 - RM10,000** **Responsibilities**: - To ensure incoming raw materials are controlled before release to related Department. - To ensure all WIPs are inspected before release to packing Department. - To verify finished goods meet customer...

  • Account Manager

    5 days ago


    Petaling Jaya, Malaysia Friendship And Cooperation Sdn Bhd Full time

    **[Job Duties]**: 1. Prepare monthly, quarterly, semi-annual, and annual consolidated financial statements and notes for the company, conduct analyses, and complete annual audit work. 2. Provide financial data for budget estimation and conduct analyses of annual and daily budgets. 3. Plan and manage company taxation, completing tax declarations and...

  • Key Account Manager

    4 weeks ago


    Petaling Jaya, Malaysia RF Staffing and Outsourcing Solutions Sdn. Bhd. Full time

    **Job Responsibility** - Target strategic business partners in terms of value, market share and volume - Build and maintain solid relationships with customers. - Constantly create revenue generating channels from Cross Selling and Upselling streams - Identify market opportunities and increase the company’s customer base to improve profit margins in line...


  • Petaling Jaya, Malaysia Syno Medical Sdn Bhd Full time

    Customer Data Management Customer Support Handle customer complains Manage account Receivables Sales staff Support on orders, marketing tools, and samples Assist Inventory Manager to fulfill sales orders **; Requirements**: - Accounting and finance Business Management Presentation skills Good knowledge in Microsoft office tools