Technical Support Center Specialist

2 weeks ago

Kuala Lumpur, Malaysia BD Full time

**Job Description Summary**: This position is responsible for providing technical support to internal and external customers resolving Technical incidence and answer questions regarding proprietary software and hardware. The person in this role will play a key role in managing, resolving, and facilitating resolution for BD automated dispensing Platforms (Pyxis® ES Systems).

We are
**the makers of possible**

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why Join Us?**

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

**Department Overview**

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.

**Purpose**

The purpose of the Connected Med Management Technical Support Specialist (multiskilled) is to assist in resolving complex, time sensitive, and high-risk issues, which include customer escalations, sites down, remote troubleshooting, and dispatching cases to field service technicians, within a timely and professional manner. Each CMM specialist is trained to support two core products, ES and PLX or ES and CIISafe. The specialist is also expected to understand the Legacy and NextGen systems from server to station and any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, foster open communication, drive team and cross functional collaboration, and empower our CMM TSC Specialist to take calculated risks and continuously improve our culture, processes and service.

Specific Duties, Activities and Responsibilities

**Percentage of time**:

- Customer Service Support 50%
- Technical 40%
- Administrative/Other10%

**Knowledge, Skills and Abilities**

**Customer Service Support Service Orientation, Initiative, & Quality**
- Fosters an open dialogue, maintains an approachable manner, and treats others fairly and respectfully. Preserves others’ self-confidence and dignity, and shows regard for their opinions when coaching and assisting other agents and specialists when faced with difficult technical issues
- Sets clear objectives and measure for expectations and timelines (Internal or External)
- Supports the resolution of trending issues
- Sets clear expectation and models behavior to encourage high level maintenance of data quality and integrity (CRM)
- Provides the pertinent information agents and specialists need to be successful and promotes customer-centric concepts when creating/updating Knowledge Articles
- Provides progress updates to customer. Seeks customer feedback and ensures needs have been fully met
- Provides mentorship to others by providing guidance and feedback to help encourage and support quality customer interactions

**Accountable**
- Models and sets expectations for high-quality personal case management
- Mentors and moderates process, progress, and results to ensure adherence to process checklists & collaboration process
- Models continuous learning and fosters an environment to encourage others to continue customer education (clinical and technical)
- Knows and supports teammates’ work and deliverables. Helps teammates who need or ask for support or assistance
- Addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same manner
- Displays a positive attitude about the work to be done, co-workers, customers, management, and employer policies
- Asks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job

**

  • Technical Support Center Manager

    7 days ago

    Kuala Lumpur, Malaysia BD Full time

    **Job Description Summary**: We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Technical Support Specialist

    Found in: beBee S MY - 3 weeks ago

    Kuala Lumpur, Malaysia Hitachi Careers Full time

    We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a...

  • Technical Support Specialist

    Found in: beBee jobs MY - 4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Full time

    About The Job Technical Support SpecialistWant to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for an amazing Technical Support Specialist to support our growthWe are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order...

  • Technical Support Specialist

    Found in: beBee S MY - 4 days ago

    Kuala Lumpur, Malaysia Qashier Full time

    About The Job Technical Support SpecialistWant to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for an amazing Technical Support Specialist to support our growth!We are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order...

  • Technical Support Specialist

    Found in: Talent MY C2 - 1 week ago

    Kuala Lumpur, Malaysia PRISM+ Full time

    As a growing electronics company, we're in search of a candidate who can demonstrate their expertise inestablishing a solid foundation for our service team, particularly in the areas of product refurbishment andcannibalization. This role also involves serving as the go-to technical resource for our customer service team,aiding them in delivering top-notch...

  • Specialist Technical Support

    4 days ago

    Kuala Lumpur, Malaysia Scicom Full time

    **Specialist Technical Support - Thai Language Support** **Responsibilities of the Role**: - Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues. - Troubleshooting to identify hardware or software products that are defective. - Advice & educates customers through combination of...

  • Network Technical Specialist

    1 week ago

    Kuala Lumpur, Malaysia Telstra Full time

    Employment Type Permanent Closing Date 27 June 2023 11:59pm Job Title Network Technical Specialist Job Summary As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra. **Job Description**: We're Australia’s leading...

  • Network Technical Specialist

    6 days ago

    Kuala Lumpur, Malaysia Telstra Full time

    Employment Type Permanent Closing Date 8 Feb 2024 11:59pm Job Title Network Technical Specialist Job Summary As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra. **Job Description**: We're Australia’s leading...

  • Network Technical Specialist

    16 hours ago

    Kuala Lumpur, Malaysia Telstra Full time

    Employment Type Permanent Closing Date 21 Nov 2023 11:59pm Job Title Network Technical Specialist Job Summary As a Network Technical - Specialist, you will provide technical service, solutions and support to the networks, infrastructure, products and services supplied and operated by Telstra. **Job Description**: We're Australia’s leading...

  • Technical Support Specialist

    16 hours ago

    Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    Job Description (JD) Key Skills / Knowledge and Behaviors (if applicable) **Application Services** - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - To thoroughly understand the system design, user requirement and provide impact analysis feedback for any potential...

  • Application Support Specialist

    1 week ago

    Kuala Lumpur, Malaysia AYP Group Full time

    **Summary**: **Job Responsibilities**: - Document and maintain a knowledge base of known issues, workarounds, and resolutions for reference by the Customer Excellence team and end-users. **Requirements**: - ** Bachelor's degree **in Computer Science, Information Technology, or a related field. - ** Min 2 years of experience** as an Application...

  • Call Center Specialist

    3 days ago

    Kuala Lumpur, Malaysia KAALI HR SDN BHD Full time

    We are hiring for - Position: Call Center Specialist - Location: Jalan Raja Chulan, Kuala Lumpur - Basic: RM 2400 - Fixed (skill) allowance : RM300, KPI allowance : RM500 - Total fixed salary **RM2700 + KPI RM500** **Job Scope** - Able to work as a team and can speak courteously. - Improving Customer Experience. - Respond to customer’s feedback and solve...

  • Data Center Technician

    1 week ago

    Kuala Lumpur, Malaysia SAFAR GEMILANG SDN BHD Full time

    Job description Responsibilities: Perform installation, termination, testing and labeling of cabling for CAT5e/CAT6, coaxial and fiber. Perform site survey at any assigned locations and produce full report on findings. Perform installation of caging, data center containment, cable containment, rack, IT equipment and other electrical/electornic devices....

  • IT Infrastructure Specialist

    1 week ago

    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Client Company**:Non - banking industry/MLM **Location**:Bandar Utama/ Bukit Jalil **Position**: Permanent - To implement and provide daily maintenance support of the network & infrastructure related equipment by analyzing requirement, resolving problems, installing hardware/software and supporting internal IT helpdesk. Backup & restore; IT Asset & User...

  • Network Technical-Specialist

    Found in: Talent MY C2 - 1 week ago

    Kuala Lumpur, Malaysia Telstra Full time

    Employment TypePermanentClosing Date19 Sept 2023 11:59pmJob TitleNetwork Technical-SpecialistJob SummaryJob DescriptionWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. Our TeamAs part of...

  • Technical Support Specialist

    1 week ago

    Kuala Lumpur, Malaysia Career International FOS Sdn Bhd Full time

    **Responsibilities**: - Follow communication 'scripts' when handling different enquiries. - Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives. - Take iniative to upsell products when they arise. - Establish sustainable relationships and engage customers by taking the extra mile. - Keep records of...

  • Junior Technical Support Analyst

    6 days ago

    Kuala Lumpur, Malaysia Winged Recruitment Full time

    Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and...

  • Data Center Regional Lead

    Found in: Talent MY C2 - 1 week ago

    Kuala Lumpur, Malaysia ERM Full time

    ERM is looking for an experienced leader to join us as our head of Data Centers for Asia . ERM has enjoyed great success supporting global players in the data center industry . We have been innovating our service offerings tailored for these clients in recent years and we have built strong, trust-based relationship with them. We have ambitious...

  • Technical Specialist

    1 week ago

    Kuala Lumpur, Malaysia Verinon Technology Solutions Sdn Bhd Full time

    **ROLE: TECHNICAL SPECIALIST** - Liaise with Level 2 and vendor on CR/ Bug Fix. Able to analyze problem and provide long term solution with short term mitigation plan. - Provide findings and propose solutions to system issues when needed. - Conduct code review, test case review to maintain the code and service quality. - Recommend improvements, security...

  • Technical Support

    6 days ago

    Kuala Lumpur, Malaysia MUV Solutions Sdn Bhd Full time

    **Responsibilities**: - Diagnosing and resolving technical issues reported by customers or end-users. - Providing customer support and assistance through various communication channels. - Documenting and tracking reported issues, troubleshooting steps, and solutions. - Acquiring in-depth product knowledge and staying updated on new features and updates. -...