At Your Service Supervisor

4 days ago


George Town, Malaysia Marriott International, Inc Full time

**Additional Information** Position is available for Malaysian NRIC holders and permanent residents only.

**Job Number** 24025251

**Job Category** Rooms & Guest Services Operations

**Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**HOTEL DESCRIPTION**

Perfectly positioned along Gurney Drive, a popular seafront promenade in George Town, Penang Marriott Hotel will be part of a 55-storey tower, featuring 220 rooms to enable guests to seamlessly transition between work and relaxation. A range of dining options, including a speciality restaurant, an all-day dining buffet restaurant, bar and lounge areas, will provide guests with a wide offering of local and international favorites. Guests will also be able to maintain their fitness routines while on the road, with a fully-equipped fitness center, along with an outdoor swimming pool, complete with a sun deck. This new hotel will also cater to business travelers’ every need, with a state-of-the-art business center and multi-purpose event spaces - including a 500sqm ballroom as well as 4 meeting rooms, perfect for hosting business meetings, functions and other special events.

***

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, reco



  • George Town, Malaysia Marriott International Full time

    Job Description With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott. *** Follow all...


  • George Town, Malaysia Marriott International Full time

    Job Description *** Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities,...


  • George Town, Malaysia Marriott International, Inc Full time

    **Additional Information** Position is available for Malaysian NRIC holders and permanent residents only. **Job Number** 24038796 **Job Category** Rooms & Guest Services Operations **Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...


  • George Town, Malaysia Marriott International, Inc Full time

    **Additional Information** Position is available for Malaysian NRIC holders and permanent residents only. **Job Number** 24025063 **Job Category** Rooms & Guest Services Operations **Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...

  • Hub Supervisor

    2 weeks ago


    George Town, Malaysia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • George Town, Malaysia HELLO SERVICE CENTRE (M) SDN BHD Full time

    **JOB LOCATIONS: PENANG** - This position reports to the Customer Service Supervisor. - Accepting handsets from walk-in customers and dealers. - Log-in to the system and issue job sheets. - Input customers' particulars and the nature of the phone's problems. - To teach and explain to the customers on the product's features. - To release the handsets back to...

  • Security Officer

    2 weeks ago


    George Town, Malaysia UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Building Supervisor

    4 weeks ago


    George Town, Malaysia Signature Management Full time

    Location: Tanjung Bungah, Penang Your duties as the Building Supervisor of any building(s) to be assigned by the Directors, where your duties will include but not be limited to the following: Liaising and attending meetings with management committees Preparing minutes of meeting and monthly operational reports Supervising management staff Evaluating...


  • George Town, Penang, Malaysia EY Full time

    Are you looking for a challenging and rewarding career in tax? Do you want to work with a global leader in tax services? Look no further than EY. As a member of our Tax team, you will have the opportunity to work on a wide range of projects, from tax planning and compliance to tax controversy and dispute resolution.You will be part of a dynamic and...

  • Outlet Supervisor

    4 days ago


    George Town, Malaysia Lee's Frozen Food Sdn Bhd Full time

    Assist in the overall management of outlet retail operations and sales activities - Provide an excellent customer service and address any queries and complaints - Support in the monthly sales target and ensure good outlet performance - Assist in managing the (Order, receive, monitor) inventory stocks and stock management - Assist in managing the facility and...


  • George Town, Malaysia ALV Management Sdn Bhd Full time

    Job Brief We are looking for a Supervisor to handle our laundry service. Responsibilities may include but are not limited to: To be considered for this role, you should have a valid driver’s license (GDL License) and a clean driving record with no traffic violations. Note that you don’t need to have a car; we provide drivers with our own vehicles. Job...


  • George Town, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24093038 **Categoría de Empleo** Food and Beverage & Culinary **Ubicación** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Asegurar que el personal trabaje como equipo a fin de...


  • George Town, Malaysia Agensi Pekerjaan Glory HR Solutions (M) Sdn. Bhd. Full time

    **Position**: Sales Supervisor **Location**: Gurney Plaza, Georgetown **Industry**: Multinational Retail Company (MNC) **Requirements**: - Malaysian with official age 18 - 40 years old - Have a good command of English and Bahasa Malaysia - Good leadership and able to work independently - Highly motivated with good insight of customer services - Pleasant...


  • George Town, Malaysia Glory HR Solutions Full time

    **Position: Supervisor** **Basic Salary : RM2,500** Job Requirements: - **Must have an experience at least 1 year in Fashion Retail as Supervisor**: - Malaysian citizens with official age 18 - 40 years old - Have a good communication skills in English - Minimum SPM - Good Leadership and able to work independently Job Responsibilities: - Generate sales...


  • George Town, Malaysia Sim Leisure Waterplay Sdn Bhd Full time

    **Waterplay Supervisor in ESCAPE Penang** **Job Scope**: - Supervise the attractions in Waterplay - up to 30 staff - Conduct lifeguard training and update and maintain the personal training files of each staff - Plan and prepare the roster for Waterplay accordingly to ensure that sufficient manpower to run the park - Ensure that SOP and other safety...

  • Stewards Supervisor

    2 weeks ago


    George Town, Malaysia Marriott International, Inc Full time

    **Additional Information** Position is available for Malaysian NRIC holders and permanent residents only. **Job Number** 24053302 **Job Category** Food and Beverage & Culinary **Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position...


  • George Town, Malaysia Pipeway Engineering Sdn Bhd Full time

    We are seeking a dedicated and detail-oriented** Project Site Supervisor** to join our construction team. In this role, you will be responsible for overseeing various aspects of construction projects, ensuring that work progresses smoothly and efficiently. Your contributions will play a crucial role in meeting project deadlines and maintaining quality...


  • George Town, Penang, Malaysia DKSH Full time

    Supervisor PositionDKSH is seeking a highly motivated and experienced Outlet Supervisor to lead our retail outlet team in Sunshine Central Mall, Penang. As an Outlet Supervisor, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining high standards of operational excellence. If you are a driven individual with a...

  • Cafe Supervisor

    3 weeks ago


    George Town, Malaysia The Blue Mansion Full time

    Assisting Cafe Manager to oversee day-to-day operations, supervising staff, ensure excellent customer service, handle ordering and inventory, and track financial records to increase profitability and customer engagement. - Create a welcoming and friendly atmosphere for the café. - Order supplies from approved suppliers. - Deliver a varied menu of hot...

  • Bartender Supervisor

    4 weeks ago


    George Town, Malaysia Marriott International, Inc Full time

    **Job Number** 24100999 **Job Category** Food and Beverage & Culinary **Location** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum service and...