Technical Support
2 weeks ago
About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values and fosters a culture of inclusion, belonging, and corporate citizenship. We are DXC.
**Job Description**:
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
- Evaluate unique or complex installations or configurations and make recommendations for resolution
- Articulate clearly in writing and verbally
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met
**Education And Experience Required**
- Diploma or bachelor’s degree
- 0-2 years experience in relevant technologies and customer environments
**Knowledge And Skills**
- Excellent verbal and written communication skills in ENGLISH
- Experience in troubleshooting in a technical environment
- Excellent analytical and problem-solving skills
- Software and hardware knowledge of computing, storage, and peripheral devices
- Understanding of case management databases and tools
- Superior customer service skills
- Phone and remote support experience. E-support experience and knowledge
- ** Willing to work on shifting schedule**:
- ** Willing to work onsite in Petaling Jaya
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