Account Executive

5 days ago


Kuala Lumpur, Malaysia GuestReady Full time

**About GuestReady**

GuestReady is an award-winning startup in the sharing economy built on the success of short-term rental companies. It’s mission is to take the hassle out of short and mid-term rentals, as well as any operations that are related to turning over guests, and to optimize listings to incur a maximum yield for the client. The company is co-founded by seasoned entrepreneurs (some former Ex-Rocket Internet executives), and today manages around 2,500 properties across more than 20 cities, has sold 1,200,000+ guest nights and generated rental income of €50m+ for owners.

**The Role**
- Operate as the lead point of contact for any and all matters specific to your client, and provide support as required to all clients
- Providing the highest level of customer service whilst resolving problems and enquiries
- Along with the on-boarding team, assist with setting up our properties to go live and building trust with our clients from the very beginning
- Together you will ensure customer retention rates remain very high and you will assist in growing GuestReady’s portfolio of homes under management
- You will ensure all our current Hosts’ questions, comments and concerns are answered in a timely manner.
- Working cross-functionally within the company to develop process and improve client satisfaction
- Solving challenging internal and external issues when things go wrong
- Immersing yourself in the company and building knowledge of our evolving product
- Ensuring feedback flows from your team to the relevant business and product partners
- Ad-hoc reporting and admin tasks
- Previous experience (2 years minimum) in a similar role working independently in a fast-paced environment and dealing with high-pressure situations, without constant supervision
- Confident and personable, enjoys and knows how to deal with people - knows what great customer service means.
- Excellent level of verbal and written English, over messages and on the phone
- Detail-obsessed individual with a strong focus on quality and getting things done right, each time
- Multi-tasker, able to work under high pressure, staying calm and composed, always focused and delivering great service, no matter how busy it gets
- Fast problem solver, being able to find solutions instantly for any given problem
- Team player, able to work in an environment with high inter-dependencies between teams and cross-cultural colleagues
- Interest in start-ups, the sharing economy, logistics and / or customer service is a big plus
- Works hard but likes to have fun
**We are offering these benefits**:

- Work with international teams, spread across the globe
- Exposure to the fast-paced world of high-tech start-ups, with good growth opportunities
- Nice office in a central city location and a great team of highly motivated colleagues
- Company laptop for work at the office
- Monthly bonuses and extra pay for working over bank holidays

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