IT Repair Technician

6 months ago


Shah Alam, Malaysia RENTWISE SDN BHD Full time

**Position Overview**

**RMA (Return Material Authorization) **is raised by Helpdesk whenever a repair or replacement is needed for the customer's equipment.

As **IT Repair Technician**, you will be responsible for:

- Timely RMA processing and equipment/parts within the agreed SLA levels.
- Accurately audit all reported faulty equipment and record findings into the ERP systems and necessary report.
- Collaborate with Helpdesk for RMA buffer management.
- Attend onsite support to customers for RMA-related matters, including product returns, repairs, and replacements.
- Insure the company’s RMA processes are performed consistently producing the highest quality services to both internal and external customers in a timely manner

**Key Responsibilities /Accountabilities**:
**RMA Processing**
- Perform assemble, install and configure desktops, monitor, notebooks and parts as required by the customer.
- Ensure all equipment prepared adheres to SOP and standard guidelines given.
- Ensure all equipment prepared meets or exceeds the quality standard required.
- Checks and verifies that all RMA’s prepare matches the required specification.
- Ensure all the appropriate documentation is raised for every RMA’s (i.e. Parts and equipment Job sheet).
- Ensures all the necessary information is keyed into the ERP system for every RMA’s.
- Where appropriate communicate and coordinate with repair team to request refurbishment works.
- To update all job sheet number into RMA tracking.
- Actively seek out and propose solutions to management of ways to improve the quality of the services and methods.
- To ensure the expected results are achieved, participation in the implementation of improvements and company quality audits is expected.

**RMA AUDIT Processing**
- To complete RMA audit within 5 working day SLA.
- To ensure check for physical impairment and technical issues and record findings into the ERP systems and necessary report.
- To ensure all the audited equipment are properly graded as per the standard Grading.
- To ensure all equipment that are audited goes through rigorous system testing and results are documented.
- As required, dis-assemble parts and return to the warehouse as per SOP stated.
- To ensure update the condition (physical and technical) and grade of all audited equipment into the ERP system.
- Maintain effective interdepartmental communications as required (Daily Hurdle discussion).

**RMA Buffer Preparation**
- Prepare RMA buffer stock levels based on historical data, customer demand patterns, and product roadmap.
- Collaborate with Procurement and Production teams to ensure optimal levels of RMA buffer stock are maintained at all times.
- Analyze and mitigate risks related to RMA buffer stock, such as excess or insufficient inventory levels, and propose strategies for improvement.

**On-Site Support (Ad-Hoc)**
- Coordinate and provide onsite support to customers for RMA-related matters, including product returns, repairs, and replacements.
- Collaborate with RMA or 3rdParty Onsite Support teams to ensure timely resolution of customer issues and minimize downtime.
- Conduct periodic visits to customer sites to assess RMA process effectiveness, gather feedback, and identify opportunities for improvement (if requested)

**Qualifications**
- At least 2 years of working experience in the related field is required for this position.
- Experience in Order Processing tasks is a plus
- Good to excellent computer skills
- Required language: Bahasa Malaysia, English

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

COVID-19 considerations:
All 85 employees are fully vaccinated. We have daily sanitizing activities in our office, provide face mask and hand sanitizers. We also provide covid-19 quarantine leave.


  • Led Repair Technician

    6 months ago


    Shah Alam, Malaysia V-Series International Sdn Bhd Full time

    **Responsibilities**: - Diagnose and repair LED modules (SMT and DIP), power supply units, electronic boards, and audio equipment used in various electronic devices and equipment. - Repair and replace faulty or damaged electronic and LED components. - Conduct routine maintenance on electronic devices, LED modules, and equipment. - Test electronic devices,...


  • Shah Alam, Malaysia One Mobile Care (Realme) Sdn Bhd Full time

    **工作职责/ Job Descriptions (请提供附件/ Please provide attachment)**: Location: Multiple Location - Quality inspection and auditing - Hardware and software servicing - Inventory management - Met all the opening and closing duties. - Experience repairing electronics, Smartphone's - Help Customers with Various Technology needs **岗位要求/ Job...

  • Led Repair Technician

    6 months ago


    Shah Alam, Malaysia AUDIO SYNERGY PROJECTS & CONCEPTS SDN BHD Full time

    REPAIR AND SERVICE OF LED EQUIPMENT Established in 1998, Audio Synergy Projects & Concepts Sdn Bhd ( ASPC ) is now one of the largest service providers in the area of AV equipment rental in Malaysia. Our range of audio visual and lighting equipment is very extensive. As an ISO 9001 and OHSAS 18001 certified AV equipment rental company, we take great pride in...


  • Shah Alam, Malaysia ILNH MOBILE GROUP SDN BHD Full time

    **JOB RESPONSIBILITIES: - ** - Ensure the repair work is strictly following company standard operating procedure. - Ensure repair jobs are performed in a proper and timely manner. - Maintain tools and test equipment in working condition. - Ensure high levels of customer satisfaction through excellent service - Ascertain customers’ needs and wants -...


  • Shah Alam, Malaysia FIXBAY SDN.BHD Full time

    ~ Fresh graduates are accepted. ~Zero skill acceptable as training is provided. - Repairing all smartphones & gadgets - Provide the best service to customers - Update system repair - Cooperate with each other **Job Types**: Full-time, Permanent, Fresh graduate **Salary**: RM1,500.00 - RM2,500.00 per month **Benefits**: - Health insurance - Opportunities...


  • Shah Alam, Malaysia BARAKAH AUTO GLASS SDN BHD Full time

    **Auto Glass Technician Job Description Template** We are looking to hire a highly-skilled auto glass technician to repair or replace the windshields as well as door and quarter glasses on customers’ vehicles. The auto glass technician’s responsibilities include notifying customers of various issues that may affect glass installation, removing damaged...

  • Mechanical Technician

    6 months ago


    Shah Alam, Malaysia LK Ningbo Machinery (Malaysia) Sdn Bhd Full time

    Technician (DCM, IMM, CNC) **Job Description**: Repairs: Conduct repairs and adjustments on machinery equipment to address identified issues and restore functionality, including replacing faulty components, adjusting settings, and calibrating systems as necessary. Equipment Maintenance: Perform scheduled maintenance tasks on machinery equipment, including...


  • Shah Alam, Malaysia Segi Seri Sdn Bhd Full time

    A Building Maintenance Technician is responsible for keeping a facility operating and repairing any problems when they are discovered before they have a chance to worsen. Require to perform a wide range of repair tasks around a facility. Tasks a Building Maintenance Technician may be called upon to do include: - Performing routine maintenance around the...


  • Shah Alam, Malaysia Segi Seri Sdn Bhd Full time

    A Building Maintenance Technician is responsible for keeping a facility operating and repairing any problems when they are discovered before they have a chance to worsen. Require to perform a wide range of repair tasks around a facility. Tasks a Building Maintenance Technician may be called upon to do include: - Performing routine maintenance around the...


  • Shah Alam, Malaysia Stamford Tyres Sdn Bhd Full time

    Job Responsibilities: - The duties of a tire technician include installing, balancing, and repairing tires. - You will be responsible for inspecting tires on client vehicles, making tire repairs, and installing new tires and wheels when necessary. - Tire technicians repair and install tires on cars, trucks, and heavy vehicles. - You may also be required to...


  • Shah Alam, Malaysia Uki food technology Sdn. Bhd Full time

    Knowledge of procedures of machinery repair and maintenance. - Min Diploma in Electrical / Mechanical Engineering / Certificate in Welding TIG (Argon). - Basic electrical knowledge is required. - A driver's license is for the car is required. **Job Details** **JOB INFO & REQUIREMENT** - Contract Type- Full-time- Job Type- Non-Executive- Experience Level-...

  • Technician,

    6 months ago


    Shah Alam, Malaysia AGENSI PEKERJAAN NS SHUE Full time

    JOB VACANCY POSITION - TECHNICIAN LOCATION - BUKIT JELUTONG, SHAH ALAM SALARY - RM 1800-2500 Job description: - Maintain and repair plant M&E equipment and electrical control & wiring; - Troubleshoot plant electrical and mechanical issues; - Knowledge of electrical systems, hand tools, and industrial equipment (motor, pump, conveyor etc). - Direct...


  • Shah Alam, Malaysia Khind Malaysia Full time

    The Return Management Technician is requiring the incumbent to station indoors or to travel to our warehouse to perform equipment and machine repairs. The technician’s responsibilities include traveling to warehouse locations, assessing and accessing equipment, and performing routine maintenance or repair. **Roles and Responsibilities**: - diagnostic...

  • Technician

    6 months ago


    Shah Alam, Malaysia SG CAR SDN BHD Full time

    **JOB RESPONSIBILITIES**: 1. Carry out normal maintenance service, express service & minor repairs. 2. Ensure all vehicles worked on, are properly handled. 3. Ensure that quality workmanship delivered. 4. Ensure and maintain company assets given in good condition. 5. Ensure the safety and cleanliness of the vehicles after service or repair. 6. Execute &...

  • Technician

    6 months ago


    Shah Alam, Malaysia Career International FOS Sdn Bhd Full time

    **Responsibilities** - Troubleshooting and repairing job ( Hood/hob/oven/white goods ) - Be able to read circuit diagrams and component list - Prepare service reports - Maintain a professional and good relationship with customers - Good housekeeping of work area **Requirements**: - Required language(s): English and/or Malay - Computer literate - Experience...

  • Maintenance Technician

    6 months ago


    Shah Alam, Malaysia JAPAN AIR FILTER MALAYSIA SDN BHD Full time

    To carry out the periodical machine/equipment preventive maintenance. - To conduct the repairing of machine/equipment. - Perform machine/tools/jigs maintenance and troubleshooting. - Troubleshoot the machine/equipment whenever there are any breakdowns. - To lialise with 3rd party contractor for any machine that could not be repair internally. - To assist new...

  • Maintenance Technician

    6 months ago


    Shah Alam, Malaysia JAPAN AIR FILTER MALAYSIA SDN BHD Full time

    To carry out the periodical machine/equipment preventive maintenance. - To conduct the repairing of machine/equipment. - Perform machine/tools/jigs maintenance and troubleshooting. - Troubleshoot the machine/equipment whenever there are any breakdowns. - To lialise with 3rd party contractor for any machine that could not be repair internally. - To assist new...

  • Technician

    6 months ago


    Shah Alam, Malaysia HNM HEALTHCARE SOLUTIONS SDN BHD Full time

    **Description** Technician for Dental Chair and Equipment will be responsible for installing, repairing, servicing and maintaining dental equipment in clinics sites. This will include maintaining, repairing and regular preventative maintenance on all dental simulators. **Job Responsibilities - Required Skills & Experiences**: 1. Repair,install and maintain...

  • Junior Technician

    6 months ago


    Shah Alam, Malaysia Medi Lifesports (M) Sdn Bhd Full time

    We are looking for a dynamic biomedical technician to join our company. You will have to responsible for keeping all biomedical equipment in good working order. This including installing and maintaining biomedical equipment, preparing equipment performance reports, and instructing personnel in the care and use of equipment. - Performing routine maintenance...


  • Shah Alam, Malaysia Scania (Malaysia) Sdn Bhd Full time

    The main responsibility of the Maintenance Technician is to perform high quality maintenance and repairs on Scania products. Satisfied customers, on time delivery and safety at work is achieved by following defined processes, standards and guidelines. The Technician contributes to customer satisfaction, Scania’s profitability and safety on our roads....