Assistant Manager
3 weeks ago
**Operational Management**
- Monitor the day to day after sales operations to ensure that all staff follows the procedures laid down by the vehicle manufacturer (like Workshop Process Consulting / sending technical info, feedback etc o To constantly monitor the operation to ensure that the Standard Operating Procedures (SOP), WPC and audit requirements are followed and ensure corrective actions are initiated wherever required proactively
- To ensure that all company policies are followed by all staff fully and initiated corrective actions whenever required o To maintain good business relationship with vehicle manufacturer
- To ensure proper coordination between other departments (finance/sales/HR etc) for smooth running of after sales operations
**Target Management**
- Closely monitor aftersales throughput, revenue and products upselling achievement on a daily basis and to take corrective actions wherever necessary to achieve the targeted after sales financials
- To seek ways to constantly improve the services rendered to customers to ensure CSI achievement of the branch achieving above national average score within the MB dealer network as a minimum requirement
**Customer Service**
- To address all customer complaints / disputes in a timely manner by exploring ways to resolve the issues amicably, and to escalate the issues in a timely manner to higher management when required
- To monitor all customer complaints cases escalated by MBM
**Process Improvement**
- To proactively seek ways to improve the business (like liaising with fleet / corporate customers, initiate actions to bring back lost customers and retain existing customers etc.)
- To identify training needs of all staff and ensure proper training is given to improve operational efficiency
- To keep the after sales team constantly motivated so that a conductive working atmosphere is ensured / maintained
**Job Requirements:
- **
- Min Diploma/ Degree in Automotive Engineering or equivalent
- Possess min 5 years experience in customer service, preferably from the automotive.
- Possess good communication and interpersonal skills, Service-oriented, and a problem solver with business acumen in mind
- Able to communicate in English and Bahasa
**Salary**: RM4,500.00 - RM6,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Service: 5 years (preferred)
-
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