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Hotel Receptionist

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Ipoh, Malaysia Golden Roof Hotel Falim Ipoh Full time

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements**:

- Required language(s): Bahasa Malaysia, English
- Pleasant personality and positive working attitude.
- Must be willing to work on shift including working on weekends and public holidays.

**Salary**: RM1,500.00 - RM1,600.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay

Ability to commute/relocate:

- Ipoh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Front Office Assistant: 1 year (preferred)