Customer Service Executive

2 weeks ago


KL Eco City, Malaysia J&T Cargo (Malaysia) Sdn Bhd Full time

As a Customer Service Executive, you will be act as liaison, provide product and service information ,resolve any emerging problems to customers.

You will play an important role in:

- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and raising issue related to the company products.
- Handle project's customer service issues (Shopee, Lazada)
- Exceeding customer expectation in terms of customer service and accurate information.
- Deliver the best service to customers to ensure the highest customer satisfaction with the right procedures.
- You will be accountable for meeting individual (KPIs) and team goals.
- Any others and responsibilities that may be assigned from your superior from time to time for the effective implementation, maintenance and continual improvement of the Customer Service Quality Management System.

Benefits for you in this career:

- Career Path: You will have the opportunity to climb the corporate ladder to a leader role / managerial role on the future.
- System for Appraisal and Rewards: Company provide the training to help employees to develop future leaders for the company.
- Additional benefits: Special bonus for extraordinary performance employees, Other's language allowance, Performance Incentive, Shift Incentive.

**Requirements**:

- Passions in customer service field.
- Able to work on weekend, public holiday on rotational shift (Night shift).
- Able to serve short notice/immediate available.
- MANDARIN is an added advantage

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)


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