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Digital Application Support Specialist

2 months ago

Kuala Lumpur, Malaysia Chillijobs - Recruitment Firm Full time

Opening with an asset management firm in Kuala Lumpur. Good benefits and bonuses.

**Responsibilities**:
1. First-Level Support:

- Provide prompt and courteous assistance to users, guiding them through issue resolution.
- Document and track support requests, ensuring accurate and thorough record-keeping.

2. Technical Troubleshooting:

- Collaborate with development and engineering teams to resolve complex technical problems.
- Escalate issues to higher levels of support or development teams as necessary.

3. Application Knowledge:
4. User Training:

- Create and update documentation to help users troubleshoot common issues independently.

**Requirements**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Strong understanding of REST API principles, SQL databases, and NoSQL databases
- Familiarity with Vue.js or similar front-end frameworks
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment.
- Problem-solving skills and attention to detail

Preferred Skills:

- Experience with ticketing systems and customer support platforms
- Knowledge of web development and programming languages
- Familiarity with agile development methodologies

**Salary**: RM2,255.25 - RM7,000.00 per month

Schedule:

- Monday to Friday

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