Service Desk Japanese Speaking

2 weeks ago


Selangor, Malaysia JAC Malaysia Full time

Contract type:
- Permanent- Location:
- Selangor- Specialisation:
- Reference:
- PR/156281- Contact details:
- Tatsu Nonogami- Job published:
- November 14, 2023 17:51- **_Fresh graduate is welcome to apply_**

**JOB RESPONSIBILITIES**
- Responsible for customer portfolio within Japan, for the entire Order-To-Cash process
- Ensure orders are registered on time in the system
- Ensure timely delivery of correct product to his/her customers; Follow up shipments and provide customer with shipping documents for import purposes if applicable
- Provide reports on the customer order status, shipments and backorders as required
- Manage back order situations and propose alternative solutions where possible
- Manage all service complaints received from his/her customer (receive, register, follow-up and report) and ensure a professional and pro-active feedback to the customer
- Keep track of sample deliveries to his/her customers
- Timely and accurately ensure all operational activities in ERP

**JOB REQUIREMENTS**
- Experience in customer support position within a regional scope is added advantageous (fresh graduate is encourage to apply)
- Great with English & Japanese (Read, Write, Speak, Equivalent to JLPT N2 and above)
- PC literate
- Attentive to details
- Customer focused mindset
- Good communications skills
- #LI-JACMY
- #countrymalaysia



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