E-commerce Operations Manager
1 week ago
**Responsibilities**
Finance, Stock, Fulfilment & Warehouse
- Ensure that all financial processes associated with each financial month, quarter and year-end are executed accurately and in a timely manner at Exec level
- Ensure all necessary processes are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.
- To ensure that shops are adequately stocked and this is reflected in the system
- Account manage an assigned warehouse, overseeing invoicing processes and coordinating relevant training or stock management processes
- To liaise as required with the online shop warehouses in order to resolve delivery issues
- To budget all fulfillment costs and ensure they are covered by the pricing of delivery charges
- To update stock batches as needed and process returns
- Anticipate the stock takes activity with the warehouse and reconcile any variances
- Liaise with the other teams as significant performance or fulfillment issues occur within the assigned warehouse
- Ensure that Product Updates are delivered within the set timeframes
- Ensure a seamless and positive customer and user experience at all times
Products
- To activate products in the shops and make sure that they are displayed correctly
- Communicate to warehouses any special requirements in relation to offers as necessary
- Liaise directly with suppliers to resolve any customer complaints or issues as necessary
- Ensure that Product Updates are delivered within the set timeframes
- Ensure a seamless and positive customer and user experience at all times
Manage Online Exces and Daily Operations
- Establish clear team responsibilities, ensuring all direct reports have relevant objectives, PDPs, and yearly appraisals while working synergistically with other teams to operate as one larger Retail team
- Drive ongoing improvement of operational processes with the Warehouse and Operations teams to deliver efficiencies, ensuring consistency across the entire operation.
Shop Management
- Work with Online Marketing & Analytics team to enhance the shops and increase revenue and profitability
- Ensure accurate and timely alterations to shop content for public holiday periods
- Feedback any platform-related issues to E-commerce Platform Manager and create temporary fixes until these are resolved
- Monitor Google Analytics to better understand the shop, identify and fix shortcomings and communicate advice on best practices to the rest of the team
**Requirements**:
- Experience in stock management and financial procedures
- Ability to effectively coach colleagues and communicate with senior management
- Strong negotiation and communication skills
- Understanding of the E-commerce fulfillment process and how to achieve cost-effective business solutions while maintaining high levels of customer satisfaction
- Able to work on own initiative
- Ability to plan, prioritize and manage multiple tasks and deliver to tight deadlines
- Ability to take the initiative
- Team player with a sense of team spirit
- Takes responsibility for solving problems
- Accountable and responsible
- Continually looks for efficiency gains, shares best practice,s and suggests process improvements
- Communicates effectively to all levels of the organization
- Excellent Microsoft Office proficiency
**Salary**: Up to RM8,000.00 per month
**Benefits**:
- Additional leave
- Free parking
- Health insurance
- Maternity leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Puchong: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Are you familiar with the Achanto system?
- Do you have experience managing inventory with the outsourced warehouse?
**Experience**:
- E-Commerce Operation (Inventory Automation, Fulfillment): 2 years (preferred)
**Language**:
- English (preferred)
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