Escalation / Complaint Management

Responsibilities: - Manage escalation case from first level customer service team - Ability to identity the root cause and propose suitable solutions to achieve customer satisfaction. - Resolve the complaint/dispute with the customer amicably - To ensure that the service provided is consistent and meets both external and internal requirements, adhering to...

Responsibilities: - Manage escalation case from first level customer service team - Ability to identity the root cause and propose suitable solutions to achieve customer satisfaction. - Resolve the complaint/dispute with the customer amicably - To ensure that the service provided is consistent and meets both external and internal requirements, adhering to...

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers. We...

**Remote Work: Yes** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

To work closely with the JMB/MC to achieve the objective of enhancing and sustaining the building's image and brand as prestigious high-end building. - To plan, coordinate, implement and complete all activities involved in the management and maintenance of the common property on schedule and within the prescribed budget. - To prepare, execute and complete...

Job Description Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution Capture customer feedback and systematically escalate them to respective...

**Responsible to provide first contact resolution (FCR) when possible by providing basic trouble shooting and offer appropriate alternative. When it is not possible, own customer’s complaints and work closely with respective problem owner to drive resolution.**: - **Capture customer feedback and systematically escalate them to the respective...

To work closely with the client to achieve the objective of enhancing and/or sustaining the building’s image and brand as a prestigious high end building; - To plan, coordinate, implement and complete all activities involved in the management and maintenance of the common property in the project on schedule and within the prescribed budget; - To prepare,...

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint...

work closely with the JMB/MC to achieve the objective of enhancing and sustaining the building's image and brand as prestigious high-end building. - To plan, coordinate, implement and complete all activities involved in the management and maintenance of the common property on schedule and within the prescribed budget. - To prepare, execute and complete...

(VISA AND ONE WAY FLIGHT TICKET PROVIDED) - Identify customers needs, clarify information, research every issue and provide solutions - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative and quantitative targets - Handle simple to difficult inquiries - Manage and resolve customer complaints - Identify and escalate...

2. Attend to complaints and ensure proper follow up are taken to address the issues 3. Coordinate with supervisor and purchaser on the progress of defect rectification works 4. Ensure defects identified during the defect’s liability period are rectified accordingly within the stipulated time frame 5. Report on the performance of third party contractors and...

a) Working closely with the Developer/Joint Management Committee/ Management Committee of said building, and the various sub-committees in particular, to achieve the objective of upgrading and maintaining the building; b) Monitoring the day to day operation of the building in accordance with policies, procedures and standing orders issued by the assigned...

a) Working closely with the Developer/Joint Management Committee/ Management Committee of said building, and the various sub-committees in particular, to achieve the objective of upgrading and maintaining the building; b) Monitoring the day to day operation of the building in accordance with policies, procedures and standing orders issued by the assigned...

**Job Descriptions** - Nature of Business:_**Established social media platforms for ecommerce in Malaysia**_ - Location: _**Menara Public Bank 2, Kuala Lumpur**_ - Salary Range: _**RM2,400 + Fixed Allowance + Incentive**_ - Working Days: _**5 days & 9hours include break | Rotational shift**_ **Responsibilities**: - Manage users (creator, buyer & seller)...

**Job Descriptions** - Nature of Business:_**Established social media platforms for ecommerce in Malaysia**_ - Location: _**Menara Public Bank 2, Kuala Lumpur**_ - Salary Range: _**RM2,400 + Fixed Allowance + Incentive**_ - Working Days: _**5 days & 9hours include break | Rotational shift**_ **Responsibilities**: - Manage users (creator, buyer & seller)...

Location: KL Area (Hybrid Working Arrangement) Department: Customer Service Reports to: HQ in Singapore **Job Summary**: We are seeking two experienced Customer Service Managers with a background in contact center and team management, particularly within the insurance industry. You will oversee customer service operations, ensure customer satisfaction,...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

a) To assist the Building Manager in supervising the day to day operation of the building in accordance with policies, procedures and standing orders issued by the Building Manager. b) To attend Residents/Owners' complaints and to answer all enquiries professionally and tactfully. c) To supervise all service providers in the unkeep, maintenance and...

a) To assist the Building Manager in supervising the day to day operation of the building in accordance with policies, procedures and standing orders issued by the Building Manager. b) To attend Residents/Owners' complaints and to answer all enquiries professionally and tactfully. c) To supervise all service providers in the unkeep, maintenance and...