Airline Customer Service

**Job Title**: - Lead, ITBP Airline Operations (Ground Operations) **Reports To**: - Senior Manager, ITBP Airline Business **Role Purpose**: - Provide leadership in Digital and IT for Airline Business by building and driving execution of IT strategies to improve business results in terms of efficiency, customer experience, revenue generation, cost...

**Position Title** - Executive, Customer Relations **Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent...

**Job Title**: - Manager, Customer Relations **Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. -...

Job Title - Manager, Operations & Customer Support (Journify) - Reports To - Head, LTS E-Commerce - Role Purpose - We are looking for a manager to lead the operations and customer support of travel commerce platform, resource planning, budget planning and tracking with the ability to problem solve complex cases and ability to guide the team to meet SLA and...

**Position Title**: - Executive, Cargo Ramp Handling - MAB Kargo Sdn Bhd **Reports To**: - Manager, Cargo Ramp Handling **Role Purpose**: - The position is to manage KUL Operations on administration, effective control of the Ramp Airside Handling for Customer Airlines and Malaysia Airlines and operational efficiency of the Ramp Airside & Transshipment...

**Job Title**: - Assistant Manager, oneworld **Reports To**: - Head, Regulatory Affairs **Role Purpose**: - Functions as the oneworld Project Director (oPD) directing, implementing, and coordinating all oneworld activities and projects within MAB as agreed by the oneworld Management Team and Governing Board. **Key Accountability**: - Ensuring all...

Nezda Technologies Inc. is currently hiring for Customer Service Associate. Location: UOA Business Park, Glenmarie, Shah Alam, Selangor, Malaysia. Job Description: End to end airline operation. Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all...

**Position Title**: - Executive, Strategic Analyst **Reports To**: - Cabin Crew Manager **Role Purpose**: - Support In-Flight Services to execute, collect and analyze data with initiatives and track status progress. Perform role as liaison and coordinator for In-Flight Services and stakeholders. **Key Accountability**: - Provide admin support in...

**Reports To**: - Senior Manager, ITBP Airline Business **Role Purpose**: - Provide leadership in Digital and IT for Airline Business by building and driving execution of IT strategies to improve business results in terms of efficiency, customer experience, revenue generation, cost reduction and IT Security. **Key Accountability**: - Set direction on IT...

**Job Title**: - Creative Lead - Copywriter **Reports To**: - Commercial Comms & Creative Strategy Head **Role Purpose**: - Are you the maestro of words, spinning tales that enchant and captivate? If so, Malaysia Airlines has a seat reserved just for you. Step into the spotlight as our Creative Lead - Copywriter and become the driving force behind our...

Vacancy: Customer Service - Native Korean Location: Kuala Lumpur, Malaysia **Salary**: RM 10,000 + RM 300 KPI. Language: Korean + English Timing: Day Shifts between 8AM - 8PM (9 hours) 5 days a week. Min Requirement: Customer Service experience is required. (Airlines experience is added advantage) Education: Bachelor or Diploma (Diploma must have at...

Vacancy: Customer Service - Native Korean Location: Kuala Lumpur, Malaysia **Salary**: RM 10,000 + RM 300 KPI. Language: Korean + English Timing: Day Shifts between 8AM - 8PM (9 hours) 5 days a week. Min Requirement: Customer Service experience is required. (Airlines experience is added advantage) Education: Bachelor or Diploma (Diploma must have at...

1. Greet & Welcome 2. School tour 3. Inquiry Handling 4. Admin support 5. Liaison Role *Preferably experienced from the hotel industry or even airlines **Job Types**: Full-time, Permanent **Salary**: RM2,500.00 - RM3,500.00 per month **Benefits**: - Opportunities for promotion Schedule: - Monday to Friday Supplemental pay types: - Commission...

Position: Native Japanese - Customer Service Location: Kuala Lumpur, Malaysia. **Salary**: RM9000 + KPI RM 300 + Night Shift allowance RM 300 Language: Native Japanese +English Project: Airline Work hour: 9 - 6pm Quantifications: National Diploma or Degree with at least 1 years Customer Service experience Target Onboarding date: 8th June...

**Responsibilities**: - Deliver world-class customer service while responding to customer inquiries and concerns via outbound calls - Assist and update customers with upgrade requests, baggage inquiries, delays, and cancellations - Respond and manage customer feedback and complaints accordingly **Requirements**: - Required language(s): Fluent in English...

**Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent customer support by delivering accurate and timely...

**Position Title**: - Assistant Manager, Corporate Planning **Reports To**: - Head of Corporate Planning **Role Purpose**: - Work with the Head of Corporate Planning to translate MAG vision and mission to articulate clear strategic priorities and action plans for the airline group Translate Board / engagement with key stakeholders and sharedholders on...

**Reports To**: - Senior Manager, Airlines Customer Relations **Role Purpose**: - The Customer Relations Manager at Malaysia Aviation Group plays a pivotal role in driving customer relations strategies across all affiliated airlines, under the guidance of the Senior Manager, Airlines Customer Relations. - Reporting directly to the Senior Manager, this...

A reputable travel management company established since 1985, Corporate Information Travel Sdn. Bhd. (CIT) is at the forefront of innovation and continues to transform our business with digital and travel technology to extend our reach and strengthen our market positions. Our one-stop travel solutions and services includes: - 1. Airlines Reservation &...

**Position Title**: - Assistant Manager, Membership (Enrich) **Reports To**: - Senior Manager, Customer Relationship **Role Purpose**: - The person will oversee all aspects of our membership program. The Membership Manager will be responsible for developing and implementing strategies to acquire and retain members, enhance member engagement, and ensure...