Airline Customer Service Executive

**Position Title**: - Executive, Airlines In-Flight Contracts **Reports To**: - Manager, Contract & Project Management **Position Summary**: - Plan, develop, execute and monitor the establishment and implementation of In-Flight Operations’ commercial agreements to ensure that in-flight products and services transactions are governed and protected with...

**Have experience in Customer Service Airlines (booking, reservation for airlines).**: - **Mandarin Spoken ONLY.**: - Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect...

Vacancy: Native Japanese - Customer Service Location: Kuala Lumpur, Malaysia. **Salary**: RM 10,000 + 200 housing allowance Joining Date: 15th April, 2024 Project : Airline Shifts: Shifts: 8am -8 PM (9 hours Days Shifts) Head Counts: 15 Education: Diploma or Bachelor's Degree Experience: Min Requirement of 6 month of Customer Service experience,...

(1) The Airline Station Manager job is extremely important, not only are they in charge of all the flights, but they are also in charge of a host of other things in connection with airline flights. (2) The Airline Station Manager is also responsible for all the in flight services. They have to ensure that all the passengers in the flight are served well....

**Position Title**: - Executive Standards & Procedure **Reports To**: - Assistant Manager, Standards & Procedure, and Info Management **Role Purpose**: - Provide assistance and quick resolutions to queries and investigations on Standards and Procedures matters from Stations Systemwide and other departments for service consistency to consumers, as well...

**Job Title**: - Cargo Operation Officer FOCA **Reports To**: - Cargo Handling Senior Executive BUP FOCA **Position Summary**: - To perform planning and monitoring function and ensure all Foreign Airlines cargo are properly build up in accordance with Customer Airlines standard operating procedures and requirements and achieved the company service...

Position: Customer Service (Airlines) - Thai speaker Location: KL Sentral Working hours: Rotational shift between 9 AM - 9 PM Working days: 5 working days, 2 off days; Monday to Sunday **Salary**: RM4,000 + RM200 housing allowance + KPI bonus **Requirements**: - Native Thai speaker - Good English, B2 level at least - Diploma and...

**Position Title**: - Manager, MICE **Reports To**: - Senior Manager Leisure **Position Summary**: - The main objective of this role is to develop and execute relevant strategies to capture and grow the MICE segment and enhance Malaysia Airline's and Firefly presence in MICE market segment. - This role involves close collaboration with sales team...

Location: KL Sentral (Nearby LRT KL Sentral) Type : Permanent Salary : Basic RM4,000 + RM200 House Allowance + KPI Working Hours: 9 AM - 9 PM (9 hours working, rotational) (Monday - Sunday) **Rotational week off** **Duties and Responsibilities**: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or...

DUTIES AND RESPONSIBILITIES: Primary Job Functions: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative and...

**Job Title**: Executive, Contact Centre Quality & Support **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields,...

**Customer Service Rep (Aviation) B.Melayu + English** **Responsibilities;** Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep the customer’s privacy and protect customer information Meet personal/team...

**Job Title**: Controller Hub Control Centre **Reports To**: HCC Manager **Department**: ADS - Hub Control Centre **Role Purpose**: Ensuring OTP and Service Deliveries are as per AeroDarat Services target. A primary point of contact between HCC and other departments in order to ensure flight turn around activities are as per precision timing. Proficient...

**Position Title**: - Executive, Security, Claims & Loss Prevention **Reports To**: - Assistant Manager, Security, Claims & Loss Prevention **Role Purpose**: - This position is accountable to operationalize, organize, coordinate and administer the end-to-end administration and governance of employee related processes by diligently adhering to company...

**Job Title**: Executive Commercial Marketing **Reports To**: Assistant Manager, Commercial Marketing **Role Purpose**: Executing and implementing marketing plans in accordance with the Assistance Manager of Commercial Marketing. **Key Accountability**: - To assist Assistant Manager on executing, tracking and implement campaigns (tactical, ancillary,...

**Position Title**: - Assistant Manager, Culinary Standard **Reports To**: - Manager, Airlines Culinary Standards **Role Purpose**: - Accountable for development of quality and innovative inflight offerings for the assigned region (meal and beverages) that will align with strategies set by the Product Department at optimal cost and position Malaysia...

**Job Title**: Executive, Customer Experience & Operations **Reports To**: Assistant Manager, Customer Experience & Operations **Role Purpose**: Responsible for account management, implementation, and act as solution provider for internal clients in MAG Group and to 3rd party customers. To assist in identifying new business opportunities, revolutionize...

**Job Title**: - Executive, Group Flight Data Analysis **Reports To**: - Manager, GFDA **Role Purpose**: - Executives, GFDA is accountable for the day-to-day running of the system (technical support), producing reports and analyses (management and administrative support). Ensuring the smooth running of the FDA as part of accident prevention and flight...

**Position Title**: - Executive Ops & Customer Support - Journify **Reports To**: - Manager Operations & Customer Support **Role Purpose**: - Responsible to assist Senior Executive of JCS to do investigation, analysis, data management and reporting. Expected to provide excellent customer service & experience by delivering accurate and timely response to...

**Job Title**: - Executive, Quality Monitoring & Compliance **Reports To**: - Assistant Manager, Key Account Management **Role Purpose**: - To assist with case investigation, analysis and data management in order to deliver accuracy and timely response on MEDA request/escalated cases and issues. - SMEs for Call Centre in related fields, to enhanced Call...