Customer Service- Airline or Aviation Industry

**Job Title**: - Lead, ITBP Airline Operations (Ground Operations) **Reports To**: - Senior Manager, ITBP Airline Business **Role Purpose**: - Provide leadership in Digital and IT for Airline Business by building and driving execution of IT strategies to improve business results in terms of efficiency, customer experience, revenue generation, cost...

**Position Title** - Executive, Customer Relations **Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent...

**Position Title**: - Executive, Strategic Analyst **Reports To**: - Cabin Crew Manager **Role Purpose**: - Support In-Flight Services to execute, collect and analyze data with initiatives and track status progress. Perform role as liaison and coordinator for In-Flight Services and stakeholders. **Key Accountability**: - Provide admin support in...

**Reports To**: - Senior Manager, ITBP Airline Business **Role Purpose**: - Provide leadership in Digital and IT for Airline Business by building and driving execution of IT strategies to improve business results in terms of efficiency, customer experience, revenue generation, cost reduction and IT Security. **Key Accountability**: - Set direction on IT...

**Job Title**: - Assistant Manager, oneworld **Reports To**: - Head, Regulatory Affairs **Role Purpose**: - Functions as the oneworld Project Director (oPD) directing, implementing, and coordinating all oneworld activities and projects within MAB as agreed by the oneworld Management Team and Governing Board. **Key Accountability**: - Ensuring all...

**Position Title**: - Executive, Cargo Ramp Handling - MAB Kargo Sdn Bhd **Reports To**: - Manager, Cargo Ramp Handling **Role Purpose**: - The position is to manage KUL Operations on administration, effective control of the Ramp Airside Handling for Customer Airlines and Malaysia Airlines and operational efficiency of the Ramp Airside & Transshipment...

**Job Title** - Executive, Partnership Airlines & Non-Air **Reports To** - Manager, Enrich Partnership **Department** - Enrich (21HEQ7325) **Role Purpose** - This role in Partnership team is to drive profitability by achieving yearly sales target of Enrich Points to partners, Airlines and non-air accrual / redemption revenue by creating compelling...

**Reports To** - Assistant Manager and Senior Executive, Customer Relations (Feedback Management & Operation) **Role Purpose** - Responsible to assist Assistant Manager and Senior Executive of Customer Relations to perform analysis, data management, monitoring and reporting. Expected to provide excellent customer support by delivering accurate and timely...

**Position Title** - Quality Tracking Executive **Reports To** - Manager, Customer Engagement & Insights **Role Purpose** - Responsible to assist Manager and Senior Executive to perform analysis and reporting on CSI and NPS for MAG businesses. The aims are to minimize the repeated breakages, address the root cause, and improve the customer...

customer service (Aviation) - Japanese Speaker Job description: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative...

customer service (Aviation) - Japanese Speaker Job description: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative...

customer service (Aviation) - Cantonese Speaker Job description: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative...

**Job Title**: - Creative Lead - Copywriter **Reports To**: - Commercial Comms & Creative Strategy Head **Role Purpose**: - Are you the maestro of words, spinning tales that enchant and captivate? If so, Malaysia Airlines has a seat reserved just for you. Step into the spotlight as our Creative Lead - Copywriter and become the driving force behind our...

One of the largest airlines in Asia is looking for experienced Marketing Executive to enhance its brand visibility, expand customer base, and ultimately contribute to the company's growth and success. **Main Responsibilities of the Marketing Specialist role**: - Plan and execute marketing campaigns to promote airline services, special offers and seasonal...

**Position Title**: - Assistant Manager, Groups **Reports To**: - Senior Manager, RM Systems and Insight **Role Purpose**: - Deliver and implement MAG revenue plan and strategies for group bookings through rigorous, constant, and forensic evaluation and analysis and competitive positioning to implement optimal approach.. **Key Accountability**: -...

Job Title - Manager, Operations & Customer Support (Journify) - Reports To - Head, LTS E-Commerce - Role Purpose - We are looking for a manager to lead the operations and customer support of travel commerce platform, resource planning, budget planning and tracking with the ability to problem solve complex cases and ability to guide the team to meet SLA and...

Nezda Technologies Inc. is currently hiring for Customer Service Associate. Location: UOA Business Park, Glenmarie, Shah Alam, Selangor, Malaysia. Job Description: End to end airline operation. Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all...

Role and Responsibilities Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us. By joining our Technical Support...

**Job Title**: Business Analyst **Reports To**: Manager, Business Intelligence **Role Purpose**: - Support and enhance existing commercial BI system and databases - Ensure data reliability, minimize system error and align with business requirement **Key Accountability**: - To have an understanding of complex data integration between different sources or...

**Job Title**: - Manager, Network Planning (MH+Amal) **Reports To**: - Head, Network Planning **Role Purpose**: - The role is to develop a profitable Long-Term Network and Fleet plan for Malaysia Airlines and AMAL. Evaluate opportunities in new markets, competitor's assessment, route feasibility study for Joint Business, fleet evaluation, business model...