Customer Service Advisor

2 weeks ago


Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Position: Native Japanese - Customer Service

Location: Kuala Lumpur, Malaysia.

**Salary**: RM9000 + KPI RM 300 + Night Shift allowance RM 300

Language: Native Japanese +English

Project: Airline

Work hour: 9 - 6pm

Quantifications: National Diploma or Degree with at least 1 years Customer Service experience

Target Onboarding date: 8th June 2024.

**Responsibilities**:
The Customer Service Advisor interfaces with customers via calls and online Booking, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities:

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

NOTE: The paperwork and relocation expenses will be handled by the company

**Job Types**: Full-time, Permanent

Pay: RM9,000.00 per month

Application Question(s):

- What nationality are you?
- Are you willing to relocate to Malaysia?



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