Customer Success Specialist
2 weeks ago
**Role**:Any Other
**Timings**:Shifting Schedule (Contract To Hire)
**Industry**:Telecom / ISP
**Process**:Voice
**Functional Area**:Any Other
Key Skills: Accuracy Critical Thinking Customer Relations MS Office Advanced Proficiency good communication skills typing skills
**Responsibilities**:
As a Customer Success Specialist - Native Taiwanese, you will play a crucial role in delivering excellent customer service. Your responsibilities will include:
- Handling customer queries and objections professionally, both in Mandarin and English.
- Providing timely and accurate information to customers via various communication channels.
- Demonstrating critical thinking and a proactive attitude to address customer needs.
- Building strong customer relationships and ensuring customer satisfaction.
- Working in a rotational shift schedule, 5 working days per week.
**Requirements**:
To be considered for this role, you should meet the following requirements:
- Bachelor's degree or at least a diploma or equivalent in any discipline.
- Minimum 6 months to 1 year of experience in a call center or customer service role.
- Fluent in Mandarin and English with proficiency in reading, writing, speaking, and aural comprehension.
- Strong customer service orientation with excellent communication skills.
- Ability to handle queries and objections in a professional manner.
- Demonstrated critical thinking skills and composed communication in challenging situations.
- Computer literate with proficiency in Microsoft Windows and Microsoft Office.
- Minimum typing speed of 40 words per minute with a 90% accuracy score.
Whether you are a fresher or an experienced professional, if you are a native Taiwanese with good English proficiency (Level B2), we encourage you to apply. The company offers a competitive salary ranging from MYR 6,000 to MYR 7,000 with a housing allowance of MYR 600. In addition, there is a one-time joining bonus of RM 5,000 and support for your travel arrangements, including flight tickets and a one-week hotel stay.
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