Director Ecommerce

**Location**:Petaling Jaya, MY, MY**Job Function**:Digital**Requisition Number**:141096**Description**:
**Job Summary**

Lead DKSH's end-to-end eCommerce operations in Malaysia to drive profitable expansion of the online business for our clients and customers.

**Responsibilities**:
**Develop and execute MY ECOM growth strategy**:

- Work closely with the Regional e-commerce Director and MY market leader to accelerate DKSH’s e-commerce business.
- Develop sustainable strategies to grow each brand/client business across channels and customers.
- Drive business development by developing new revenue streams and supporting the organization to acquire new brands/clients.

**Results and KPI-driven leadership**:

- Accountable for eCommerce business KPIs including GMV, net sales, traffic, conversion, and AOV.
- Accountable for bottom-line KPIs including Accounts Receivable, Claims receivable, EBIT margin, and inventory levels.
- Conduct business reviews with clients and customers to share insights and actionable recommendations for growth.

**Effective and collaborative team leader**:

- Experience managing a team of operations and key account managers to deliver upon targets and objectives.
- Empower team with skills and expertise needed for eCommerce success through playbook development, training, and best practice sharing.
- Work closely with cross-functional partners in finance, HR, client management, and modern trade.
- Collaborate with peers across the region to share and implement best practices.
- Has omnichannel experience and would guide the development of omnichannel practices internally.

**Key Account Leadership**:

- Lead key account relationships with eCommerce retailers, particularly Lazada, Shopee, and Foodpanda.
- Engage in annual joint business planning and negotiate campaign and promotional calendars.
- Omnichannel experience working with modern trade online retailers such as Lotus preferred.

**Drive operational excellence**:

- Work with local teams to forecast revenue, establish budgets, and set targets.
- Manage forecasting and inventory levels in collaboration with clients, client managers, and customers.
- Oversee reporting and automation initiatives.
- Ownership of A&P management, AR, and trade claims recovery from clients within contracted terms.

**Job Requirements**
- Bachelor’s Degree or professional qualification in a related discipline.
- Highly motivated individual with 8-10 years of experience, of which 6-8 years of eCommerce-specific experience in building and driving eCommerce businesses, at least 4-5 years in a manager role.
- Preferably from FMCG, E-enabler, or Platform background.
- Strong Commercial Acumen: Possess strong analytical and problem-solving skills.
- Excellent Communicator: Authentic and straightforward with strong negotiation skills.
- Strong collaboration skills: Ability to work effectively with multiple stakeholders including clients, customers, and cross-functional teams.
- Able to operate in a fast-paced and changing market environment.
- Entrepreneurial: self-driven and act with a pioneering spirit.
- #LI-CG1