Customer Service Executive

2 weeks ago

Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

**VACANCIES: 10 positions**:

- **INTAKE: February 2024 (Immediate Hiring)**:

- **LOCATION: Redberry Contact Center Sdn Bhd, Section 13, Petaling Jaya. (Nearest LRT - Asia Jaya/MRT Phileo Damansara)**:

- **WORKING DAYS/HOURS: Monday - Sunday, 5 days/week. |10:00 am - 8:00 pm|**

Our client is a renowned brand in Electric Vehicle industry, looking for the right people to be in their team. As a Customer Service Executive, you will act as a liaison, provide product/services information and resolve any emerging problems that the customer accounts might face with accuracy and efficiency.

**JOB DESCRIPTION:

- **
- Provide excellent 1st level support experience to customers via all relevant communication channels - incoming & outgoing calls/ digital engagement (social media & electronic channel)
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with business partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
- Build sustainable relationships and engage customers by taking the extra mile.
- Any other duties and responsibilities that may be assigned to you by the management from time to time.

**REQUIREMENTS:

- **
- Preferable with 1 year of working experience in the related field is required for this position.
- Possess strong time management skills and motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English & Bahasa Malaysia
- Willingness to work in rotating shifts, weekends, and public holidays
- Good understanding of electric vehicles

**BENEFITS:

- **
- Market-based salary
- Leaves
- Training is provided
- Personal Development & Career Progress
- Smart Casual Dress Code

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 3 months

**Salary**: RM2,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

Application Question(s):

- Are you able to start immediately?
- Do you have knowledge of electric vehicles?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)

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