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Customer Service Executive

2 months ago

Petaling Jaya, Malaysia PPG Industries Full time

As the Customer Service Executive, your primary purpose is to ensure customer orders are processed on time and in full, according to purchase orders requirements. Working with sales / commercial team with pricing updates, survey administration and promotion activities. You will be reporting directly to Customer Service Manager.

**Main Responsibilities**
- Process all incoming purchase orders from customers against supply charter and provide acknowledgement.
- Follow-up with necessary stakeholders to ensure delivery is made following the agreed purchase order delivery dates.
- Provide weekly update to customers on purchase order delivery progress. Information to include material availability status, any delivery risk and possible mitigation actions.
- To liaise with demand and material planners to ensure necessary safety stocks for inventories are replenished based on monthly and 3 months look-ahead sales forecast.
- Ensure all purchase order deliveries are complete with required documentation - MSDS, COA, invoice & Proof of Delivery docket (POD).
- Ensure invoicing is done as soon as delivery is made following incoterm and receipt of PODs. Liaise with forwarders / logistics service providers to expedite receipt of acknowledged PODs.
- Record all received documentation from customers in designated share-points to ensure tax reporting could be done.
- Perform compliance check on new customers following PPG compliance procedures.
- Escalate to finance and account payable teams for customers facing credit-block status.
- Minimum 3-5 years working experience with matrixed organization and delivering quality results.
- Minimum, bachelor’s degree in engineering, Social or Natural Science or Business management.
- Capability in managing stakeholders with influencing ability at all levels in the organization.
- Customer relationship management or customer marketing experience; preferably from consumer goods industry.
- Understanding of supply chain management and manufacturing planning are advantageous.
- Knowledge of and experience from chemical / paint industry are advantageous. Advance working knowledge with SAP, Excel and/ or Oracle

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