Customer Service Executive

2 weeks ago

Petaling Jaya, Malaysia Barry Callebaut Full time

Customer Service Executive

**Location**:Petaling Jaya, 10, MY, 47800At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond

**About the role**:

- Assist CS manager to overseeing the quality of service provided to customers to ensure that BC’s responsibilities as seller to the customer are fulfilled, with the goal of increasing customer satisfaction. Ensure timely internal deliverables contributing to contract fulfillment.**Key Responsibilities includes**:

- Customer contract fulfilment reporting
- Weekly/bi-weekly report to customer monitoring reporting
- Assist in customer enquiry, visit and other customer related issues
- Assist in overview of balance contract
- Sales order processing
- Planner - Stock movement information & stock readiness status, batch allocation for special request - FIFO and review of production schedule based on customer requirement
- Logistic /Warehouse - Cargo allocation, Ad-hoc delivery/shipment
- Shipping - Shipment confirmation, vessel booking, inspection, documentation, labeling, etc
- Insurance issuance and sharing of shipping document
- Document submission through JPM website
- Service Complaint & Investigation Report
- Stock readiness, Quality status check
- Customer - Technical related questionnaire, QA document related
- Product complaint & Investigation Report
- Following up on payment date on outstanding invoices
- Issuance of Credit Note or Debit Notes
- SAP / Polomas - Local system troubleshooting
- Sample request & customer related questions on new product development
- New Resource Code creation
- Corporate liaise on any related issues
- VMI shipment
- To ensure customer service team to provide customers with updates and periodic planning and coordination of contract execution, ensure customer satisfaction is fulfilled

**About You**:

- Min 5 years of working experience in customer service in manufacturing company.
- Knowledge or specific business understanding
- Demonstrated knowledge & skill of customer service.
- Demonstrated attention to detail, proactive and results driven.
- Having a good balance of conceptual thinking and leadership skills.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. **#oneBC - Diverse People, Sustainable Growth.**

If you want to learn more about Barry Callebaut, please find further information here.

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